Technical Support Engineer, Dynatrace
$80-90k
2 days a week in office
AI-powered observability platform
Job no longer available
AI-powered observability platform
1001+ employees
Job no longer available
$80-90k
2 days a week in office
1001+ employees
Company mission
To help build a world where software works perfectly.
Role
Who you are
- Troubleshooting is your passion
- Enterprise application support experience
- You are fascinated by technical challenges and think outside the box
- Enjoy being creative and show a high-energy with a passion for winning
- Strong communication and presentation skills
- Self-motivated with a strong work ethic
- Hands-on team player and proactive person of action
- Passion for exchanging knowledge with other colleagues and suggesting product improvements
- 1+ years of related technical work experience supporting/developing Python or other OOPL based applications
- Bachelor's degree or relevant technical related experience or training
- 1+ years of experience working with SaaS applications and infrastructure technologies
Desirable
- 3+ years of related technical work experience supporting/developing Python based applications
- Experience with software support and troubleshooting
- Knowledge of Python framework(s) (i.e. Django, Flask, etc.)
- Experience writing and debugging complex Python applications
- Exposure to Java (JMX and PMI), .NET Development, or other programming languages
- Experience with database technologies (MS SQL, Oracle, IBM DB2)
- Exposure to Prometheus scraping
- Exposure to SNMP
- Experience with network troubleshooting
- Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.)
What the job involves
- As a Technical Support Engineer, you will be an integral part of our customer support and success
- You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem
- In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”
Application process
- To be considered for this position, please upload your resume/CV
Our take
Dynatrace is a software intelligence platform that provides monitoring and analytics solutions as well as automation capabilities, enabling clients to scale their applications automatically. Designed to help organisations better understand and optimise their operations, it allows them to deliver software at a faster and more secure rate.
Recognised as a leading provider of software intelligence solutions, the Dynatrace platform is utilised by some of the world's leading brands, including many of the Fortune 100. It helps users to optimise their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry, and earned a strong reputation in for its innovation and customer satisfaction. In 2026, the company acquired Arize, that can trace and evaluate AI agents - expanding its observability capabilities to cover these ever-more popular tools.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $21.9m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
- Unlimited personal time off
- Employee stock purchase plan
- Transportation/commuter stipend
- Medical/dental benefits
- Company matching 401(k) plan for retirement
Company HQ
Waterfront, Boston, MA
Leadership
Bernd Greifeneder
(CTO & Co-Founder)Has also been CEO and VP at the company. Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
Rick McConnell
(CEO)Formerly President and GM of the Security Technology Group at Akamai Technologies, where they worked for over a decade. Was also VP/GM and VP (Sales) at Cisco Systems.
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