Senior Backend Platform Developer, Navan
Contact Center Systems
3+ days a week in office
Travel management company
Be an early applicant
Travel management company
1001+ employees
Be an early applicant
3+ days a week in office
1001+ employees
Company mission
To reinvent the legacy category of travel and expense with one of the first enterprise technologies utilising the cloud, mobile, and AI to balance business needs with today's modern standards.
Role
Who you are
- 5+ years of backend software engineering experience, ideally with Node.js or TypeScript
- Strong API design, system architecture, integration, debugging, and asynchronous systems experience
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture
- Experience with logging, monitoring, search, data pipelines, or production observability
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions
Desirable
- Experience in contact center, telephony, customer support, or workflow automation environments
- Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling
What the job involves
- We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems
- This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience
- The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality
- Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns
- Secure APIs and integrations across internal systems, customer data, and third-party platforms
- Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap
- Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging
- Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility
- Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale
- This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate
Salary benchmarks
Our take
Navan (formerly known as TripActions) is operating in a crowded marketplace, betting against rivals with similar offerings of user interface personalisation technology. Even so, the company's growth has skyrocketed, and it has attracted significant investor interest. Competitors cannot match Navan's cutting-edge, AI-driven services, as well as 24-hour customer support.
Since its founding in 2015, the company has seen significant growth in transactions and in active users. Having expanded from its core travel expense management product, it now offers a corporate card and general expenses management, underwriting its customers' short-term business expenses with its own Liquid financial offering. Navan has a list of impressive clients, including Glassdoor, Zoom, and Shopify.
Moving forwards, the company is focused on gaining more reach, especially in Europe. As part of the expanded go-to-market strategy, it rebranded to Navan with a more people-centric design approach. It also combined its travel, corporate card and expense services into a single app which is now available to individual users rather than only through a corporate account. This will be key in bridging the gap between business travel and consumer apps, especially in the lead-up to its reported IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2025
$150m
SERIES G
Oct 2022
$154m
SERIES G
Total funding: $1.2bn
Company benefits
- Flexible Vacation
- Healthcare
- Commuter benefits
- Parental leave
- Health and Wellness
- Fuel for Connection
- Pet Friendly
- 401k (retirement plan)
- IATAN (travel-related discounts)
- Connectivity Allowance
- Learning & Development
Company HQ
Ventura, Palo Alto, CA
Leadership
Ariel Cohen
(Co-Founder & CEO)Research and Development director in Mercury Interactive (and HP after acquisition of Mercury). Product Management director, then VP, at Jive Software. Previously co-founded StreamOnce with Ilan.
Ilan Twig
(Co-Founder & CTO)Studied Computer Science, managing positions in software engineering including VP and EVP of engineering at Jive Software. Previously co-founded StreamOnce with Ariel.
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