Billing Analyst, Sinch
$60.4-75.5k
+ Bonus
2-3 days a week in office
Cloud communications for businesses
Job no longer available
Cloud communications for businesses
1001+ employees
Job no longer available
$60.4-75.5k
+ Bonus
2-3 days a week in office
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent work experience
- Minimum of 2 years of experience in billing, accounts receivable, or a related finance role
- Strong understanding of billing software and accounting systems
- Exceptional attention to detail with the ability to identify discrepancies and resolve issues
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite (Excel, Word, etc.) and comfortable with data analysis and reporting
- Excellent communication skills, both written and verbal
- Ability to manage multiple tasks simultaneously and meet deadlines
What the job involves
- Sinch is looking for a highly organized and detail-oriented Billing Analyst to join our Finance team
- The Billing Analyst will be responsible for accurately preparing and processing billing invoices, data entry into internal systems, investigating disputes and customer inquiries, and supporting the broader financial team in billing-related activities
- Billing & Invoicing: Prepare, generate, and issue accurate billing statements and invoices in a timely manner, ensuring compliance with contract terms, pricing agreements, and relevant billing cycles
- Data Entry & Management: Input, update, and maintain billing data in accounting systems and databases, ensuring accuracy and consistency in financial records
- Reconciliation: Review and reconcile billing discrepancies and discrepancies between invoices and payments. Work with customers or internal teams to resolve any billing issues or disputes
- Client Communication: Act as a point of contact for customers regarding billing inquiries, payment processing, and account information. Provide prompt and professional responses to queries
- Reporting & Analysis: Assist in generating billing reports for management review. Analyze billing data to identify trends, inconsistencies, and opportunities for process improvement
- Compliance & Documentation: Ensure that all billing processes adhere to company policies and industry regulations. Maintain thorough documentation of billing activities and reports
- Collaboration: Work closely with the sales, customer service, and accounting teams to ensure seamless communication and accurate billing
- Audit Support: Assist in audits by providing necessary billing documentation and explanations as required
- Continuous Improvement: Contribute to the development and implementation of process improvements to streamline billing procedures and enhance efficiency
Application process
- Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel
- We believe in a two-way process and encourage you to ask questions throughout the journey
- This role will be accepting applications until 03/28/2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$15.2m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $16.3m
Company HQ
Stadshagen, Stockholm, Stockholm County
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Sinch