Customer Service Agent, Global-e

Salary not provided

$22 per hour

Junior and Mid level

Los Angeles

3+ days a week in office

Cross-border eCommerce enablement platform

Job no longer available

Cross-border eCommerce enablement platform

1001+ employees

FintechB2BPaymentsSaaSeCommerce

Job no longer available

Salary not provided

$22 per hour

Junior and Mid level

Los Angeles

3+ days a week in office

1001+ employees

FintechB2BPaymentsSaaSeCommerce

Company mission

Making eCommerce border agnostic.

Job

Company

Role

Who you are

2-3 years' experience as customer support
An open mind, 'can do’ attitude and the ability to handle a large volume workload with speed, accuracy and efficiency
Problem Solving/Analysis
Experience using Zendesk
Availability to work Monday through Friday from 9:00-18:00
Additional languages - an advantage

What the job involves

We are looking for a customer service agent who will deliver swift and efficient front-line service to both merchants and end customers
The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard and maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader
You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team

Our take

Global-e pictures a world where international eCommerce growth is simple and profitable for retailers. To achieve this, the Israel-founded company - now with a footprint in United States, Europe and Asia - offers a platform with solutions to accelerate global, direct-to-consumer cross-border eCommerce.

Global-e is currently working to support the global expansion of brands of all sizes, recently partnering with Pitney Bowes, who will provide its logistics services, strengthening Global-e’s solutions for large organisations.

This, among many other partnerships and acquisitions in recent years, including Flow Commerce for $500M, contributes towards the company’s goal of being the leading end-to-end solution of choice for any size merchant. As an ambitious company with a reputable history and pedigree, continued growth for both its clients and itself seems inevitable.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.3)

Trustpilot (4.6)

Company

Funding (last 2 of 3 rounds)

Jun 2020

$60m

LATE VC

Apr 2018

$20m

LATE VC

Total funding: $100m

Leadership

Amir Schlachet

(Co-Founder & CEO)

Previously acted as Assistant to the CEO for Bank Hapoalim and as an Associate for McKinsey & Co. Experience as a Software Development Team Leader for the Main Technological Unit of the Israel Intelligence Corps.

Shahar Tamari

(Co-Founder & COO)

Previously acted as Head of ePayments for 888.com, Senior Vice President of Business Development for Bank Hapoalim, and as Communications Banking Manager for Bank Otsar Ha Hayal.

Nir Debbi

(Co-Founder & President)

Previously served as Senior Vice President of Strategy for Bank Hapoalim, Management Consultant for Trigger-Foresight, Economic Analyst for Amdocs, and as a Duty Officer for the Israel Airport Authority.

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