Senior Client Success Manager, Amazon
Twitch
$119.7-622k
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
$119.7-622k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 5+ years of online media experience
- Experience helping clients execute custom branded campaigns
- Working knowledge of Microsoft Office: PowerPoint, Excel, and Word
- Experience with 3rd party ad tags (Google DCM, Innovid, Sizmek) and ad verification partners (IAS, DV, MOAT
Desirable
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
What the job involves
- As Senior Client Success Manager, you will work together with various departments to ensure our customers receive best in class support and manage all aspects of campaign execution, delivery and final reporting
- The Senior Client Success Manager will play an integral role in maximum revenue recognition and renewed business with sales and other Amazon partners
- Be an expert of all Twitch and Amazon products and exhibit a solid foundation of technical knowledge and site features
- You will lead execution, management and quality control of all sponsor opportunities from sale to project completion, ensuring client satisfaction and meeting all timeline milestones
- You will oversee Twitch programming including 'influencer' promoted broadcasts, tournaments, contests and sweepstakes, custom interactive digital products and custom commercials
- You will manage both domestic and global projects working closely with your counterparts in our other global offices across Amazon
- You will be accountable for client relationships after the program has sold through, ensuring a good experience for our customers
- You will you hit each milestone deadline, ensure expectations are set and all deliverables are met to make certain the client’s vision is realized
- Provide clients with weekly reporting, delivery analysis and recommendations
- Keep Sales apprised of all key issues, updated and relevant data throughout the campaign process
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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