Customer Success Manager, Togetherwork
Studios
3+ days a week in office
Mission-critical software & payments solutions
Be an early applicant
Mission-critical software & payments solutions
201-500 employees
Be an early applicant
3+ days a week in office
201-500 employees
Company mission
To ignite the spirit of unity, empower collective growth, and propel communities toward extraordinary achievements.
Role
Who you are
- The ideal candidate is passionate about customer experience, operational efficiency, and leveraging technology to drive impact at scale
- 3+ years of experience in Customer Success, Account Management, or a related
- Customer-facing role
- Experience supporting SaaS or technology products, ideally across multiple
- Customer segments
- Strong analytical mindset and experience using data to drive decision-making
- Excellent leadership, communication, and change-management skills
- Ability to collaborate across departments in a dynamic, fast-paced environment
What the job involves
- We are looking for a proactive and customer-centric Customer Success Manager (CSM) to support the success of customers across 1–2 core products
- This role is focused on delivering scalable customer engagement through digital programs, playbooks, and proactive lifecycle management
- Customer Engagement at Scale: Execute one-to-many customer success strategies using digital tools, automation, and scalable programs
- Playbook Execution & Iteration: Build, refine, and deploy product-specific customer success playbooks that guide onboarding, adoption, and renewal
- Customer Journey Support: Ensure customers are supported throughout their lifecycle with timely, relevant resources and touchpoints
- Content Collaboration: Partner with internal teams to create and maintain customer-facing assets (e.g., webinars, help articles, training modules)
- Customer Health Monitoring: Track and analyze customer health metrics (adoption, usage, satisfaction) to identify risks and opportunities
- Feedback Loop: Capture and share customer insights to inform product improvements and internal processes
- Cross-Functional Collaboration: Work closely with Product, Support, and Marketing to align customer success efforts with broader company goals
- What Success Looks Like:
- A scalable customer success model that delivers measurable growth and retention
- Customers who feel supported and empowered through proactive engagement
- Actionable insights that continuously improve the customer experience
- A thriving, high-performing customer success team
Our take
Togetherwork specializes in providing software and payment solutions tailored for member-based organizations. The company offers a suite of tools designed to enhance group management, member engagement, and financial operations.
The company has built a strong reputation for supporting organizations in their growth and operational needs. With solutions that are crafted to simplify membership management, improve communication and optimise payment processes, organizations can deliver high-quality services to their members and constituents.
Recently, the company secured substantial funding, highlighting backers' faith in the company. This funding will support the company's plans to enhance its capabilities and expand its reach, continuing its mission to strengthen member-based organizations and contribute to their growth and success.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Company HQ
Civic Center, New York, NY
Leadership
Neil Platt
(CEO)They have spent most of the past 20 years as a Software and Payments Entrepreneur and Executive, nurturing and growing successful fintech companies.
Salary benchmarks
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