Enterprise Customer Success Manager, Revenue
Sales engagement platform
Job no longer available
Sales engagement platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To unlock human potential with science.
Role
Who you are
- 4+ years of relevant work experience in a customer-facing Strategic Customer Success, consultative Sales, Account management or strategic consulting organization. SaaS experience is preferred
- Experience working for companies with strong GTM alignment, retention and growth focus, with Customer Success rolling into Sales
- Experience working with Salesforce.com ecosystem platforms preferred
- Proven track record of demonstrating total ownership and driving results for your customers and your company
- Incredibly self-driven, proactive team player with innovative ideas to inspire customer loyalty, adoption and growth
- Very adaptable and enjoys fast paced, dynamic start-up environment
- Skilled at prioritization and time management
- Welcomes coaching and raw feedback for continuous improvement
- Extremely curious, thinks outside of the box, and vocalizes
- Strong attention to detail and execution
- Strong interpersonal skills, building strong relationships, and a proven track record of highly-professional customer service
- Diplomacy, tact, and poise under pressure when working through customer issues
- Skilled at unblocking relationship hurdles and turning detractors into champions
- Effective handling and communication in thorny customer situations
What the job involves
- Primarily Responsible for the Renewal and Retention of Existing Customers, with a secondary component focused on expansion
- Own the ultimate adoption strategy of our customers, ensuring they realize the full value of the Revenue.io platform
- Effectively initiate discussions both Top-Down and Bottom-Up
- Deliver proactive, strategic guidance, best practices, and coaching throughout the entire customer journey with a cadence of tailored QBRs (at power) / monthly check ins
- Exhibit an extreme owner mindset at all times with a strong focus on outcomes
- Work on referral strategies to find key customer stakeholders together to ‘spark exploration’ and improvement of product adoption, in collaboration with the assigned Account Manager
- Set clear goals for upsell/cross-sell/retention plays with each client, Partner with Account Managers to drive growth into the base
- Work with your Account Manager to present ROI value quarterly and work-back plans with customers that align to customers critical priorities
- Work with a high sense of urgency in prioritizing both accounts that represent opportunity and those at risk.Act as a trusted advisor for your book of business, ensuring your customers are achieving their business goals and objectives
- Represents the voice of the customer internally when help is needed
- Work closely with cross-functional team members, to achieve the highest level of adoption and success
- Take ownership of your Territory, prioritize and manage your book to effectively drive retention and growth
- Collaborate with Product Marketing to evolve customer facing assets
- Aim to collect Value Statements and secure referrals through every client interaction
- Contribute to customer advocacy programs (references, case studies, etc.)
- Exceed activity, pipeline, and quota target
- Coach team members and accept coaching whenever it is given
- Participate in an energetic, fun, fast moving, high-performance culture
Our take
The ever-shifting sales landscape demands an agile revenue strategy, one that can learn autonomously and exceed the demands of buyers. Revenue, formerly ringDNA, is an AI-powered RevOps platform that provides teams with a 360-degree view of their revenue strategy and offers insights into improving it.
Revenue’s multichannel sales engagement platform takes snapshots of every touchpoint in the buyer and customer journey, offering in-the-moment guidance for teams to adjust their sales strategies. It offers coaching opportunities, in-the-moment decision guidance and live conversations, all through AI-powered analysis.
It’s native to Salesforce too, opening up a potential customer base that includes 90% of Fortune 500 companies. Its focus on real-time guidance has earned it enterprise customers such as HPE, Nutanix, and AWS, and investment from the likes of Goldman Sachs and Palisades Growth Capital.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2014
$2.4m
SEED
Jul 2014
$0.8m
CONVERTIBLE
Total funding: $5.6m
Company benefits
- Transformative Technology - Revenue.io uses artificial intelligence to help human beings work smarter, faster and more intelligently than ever before. It’s more than a technology platform. It’s a movement
- Rapid Growth - Backed by Goldman Sachs, Bryant Stibel, and Palisades Capital, Revenue.io is growing fast, and your career will too
- Executive Mentors - The award-winning Revenue.io management team spends most of their time with employees at all levels. If you’ve always wanted direct access to the C-suite, your ideas and passion will be welcome at Revenue.o
- Vibrant Culture - We work hard, but you’ll find plenty of company outings, nerf wars, ping pong matches and charitable initiatives at Revenue.io. It’s no wonder that we win “Best Place to Work” awards every single year!
- Team Collaboration - At Revenue.io, team huddles don’t just happen in meetings - it’s part of the culture because collaboration is a top priority. If you’ve always wanted real teamwork at the office, Revenue.io is for you
- Great Perks - Standing desks, lovable swag, generous PTO, paid holidays, free lunches, best-in-class medical coverage and much more come standard. (Did we mention your dog can come to the office?)
Company HQ
Sherman Oaks, Los Angeles, CA
Leadership
Howard Brown
(Founder & CEO)They started their career as a Marriage Therapist before founding 4therapy.com, Senior Transitions, and DemandResults. They used this experience to found ringDNA in 2013, serving since as CEO.
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