Backend Software Engineer, Observe.AI
$130-150k
This role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options)
Office located in Redwood City, CA
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$130-150k
This role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options)
Office located in Redwood City, CA
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Experience: At least 3 years of experience in building production-grade software products. Familiarity with working in fast-paced environments and delivering under tight deadlines
- Technical Expertise: Strong proficiency in Java and Spring, or similar frameworks. Experience with Python is a plus. You should also have hands-on experience with container management tools like Docker Swarm or Kubernetes
- Database Management: Hands-on knowledge of at least one SQL or no-SQL database, such as Postgres, MongoDB, or Cassandra
- System Knowledge: Understanding of fundamental modules including queues, cache, OLAP stores, and websockets
- Design Acumen: Knowledge of design patterns and their practical applicability in solving complex software engineering problems
What the job involves
- As a Software Engineer at our company, you will play a crucial role in launching a new product line that represents a strategic focus within the contact center space. This role will challenge you to leverage your technical skills in a fast-paced, agile environment where the quality of your work directly influences business outcomes
- You will contribute both independently and as part of a team to develop scalable solutions, engaging in meaningful collaboration with product managers, engineers, and designers. This is a chance to engage deeply with a newly emerging product category, applying your problem-solving skills to ensure we're not only developing the right solutions but also addressing the most impactful problems
- This position is akin to a founding role in a new team, where you'll have the opportunity to shape the direction and success of the product from the ground up. While you'll be joining a new initiative, you'll be supported by the robust infrastructure of an established engineering team with over 100 members, offering a balance of stability and innovation
- Our team is a dynamic mix of engineers, ranging from recent college graduates to seasoned principal engineers. Several team members have been with the company for over five years, witnessing and contributing to the significant evolution of our systems and the company's growth. Our engineers share a passion for a fast-paced work environment, emphasizing quality and fostering healthy competition
- In this role, you'll have the unique opportunity to work directly with principal engineers, the Director of Product, and other executives. This position offers high visibility within the organization, as it is central to a new product line that the company is heavily invested in. Your contributions will not only influence the immediate project but also the broader strategic direction of the company
- Software Development: Participate in the full application lifecycle with a focus on coding and debugging. You will integrate user-facing elements developed by front-end developers with server-side logic, crafting efficient and scalable solutions
- Component Ownership: Assume responsibility for critical technical components including databases, queues, caches, and APIs. You will buy or build suitable technologies for each, ensuring optimal performance and scalability of our backend systems
- Code Quality: Build reusable code and libraries for future use, emphasizing maintainability and efficient code reuse
- System Optimization: Ensure the balance of critical technical pillars including scalability, reliability, security, and cost. Design and implement systems with an eye towards future needs and immediate performance
- Advanced Features: Build and engage with complex backend systems involving RBAC, user authentication, and stream communication for audio. You will work on systems requiring low latency optimizations and those where downtime could significantly impact customer business operations, reflecting the high stakes and technical precision required
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company values
- Connect
- Collaborate
- Celebrate
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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