Service Account Manager, Pure Storage
Fixed Term Contract
5 days a week in office
Data storage company
Be an early applicant
Data storage company
1001+ employees
Be an early applicant
5 days a week in office
1001+ employees
Company mission
To redefine the storage experience and empower innovators by simplifying how people consume and interact with data.
Role
Who you are
- Executive Relationship Management: Demonstrated history of building and maintaining trust with C-level and senior technical stakeholders within large enterprise environments
- Strategic & Analytical Acumen: Advanced capacity to analyze complex operational data, understand organizational objectives, and formulate strategic business plans (roadmaps, capacity, and resource allocation)
- Service Delivery Leadership: Proven ability to own and drive large-scale service delivery programs (not merely reporting status) in a complex, multi-platform, or enterprise software/hardware domain
- Effective Cross-Functional Influence: Superior ability to drive results and gain buy-in across multiple internal teams (Sales, Engineering, Finance, Product Management) without direct managerial authority
- We are primarily an in-office environment and therefore, you will be expected to work from the Paris office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave
What the job involves
- As a Service Account Manager (SAM) for our most strategic clients, you own the post-sale relationship and serve as the dedicated executive voice for the customer within Pure Storage
- Your mission is to translate complex service delivery metrics into realized business value, ensuring continuous operation, high adoption, and maximum loyalty
- You will quarterback cross-functional collaboration with Support, Sales, and Engineering teams to transform service engagements into proactive, strategic partnerships
- This is a fixed term role to cover January 2026 to May 2027
- Elevate the Customer Partnership: Act as the single, accountable point of contact for service performance, building a trusted relationship with senior and operational leaders in your assigned client portfolio
- Drive Strategic Value Realization: Lead regular Operational and Strategic Management Reviews (QBRs/SMRs), translating technical data and environment analysis into clear recommendations that align with the client’s IT roadmap and business objectives
- Orchestrate Service Delivery & Incident Triage: Own the efficient delivery lifecycle for all premium services, proactively mitigating risks, managing implementation projects within change control windows, and accelerating critical issue escalation across internal departments
- Identify Growth Opportunities: Leverage deep knowledge of the customer's environment and business needs to collaboratively identify and position opportunities that increase product adoption and expand the customer's lifetime value and contract portfolio
Our take
Named one of the top 50 Hottest Edge Hardware, Software, and Services Companies of 2022, Pure Storage is a data storage company that helps tech and software businesses leverage the continuous innovations of AI and machine learning through its storage solutions. From Roblox to NASA, many of Pure Storage’s customers are leaders in their fields.
After seeing rapid revenue growth in the early 2010s despite overall losses, Pure Storage’s 2015 IPO benefitted the company over the next half-decade, spreading losses with public trade. The risk especially paid off when many companies migrated to cloud services in the 2020s.
As data centers flew into the crosshairs of sustainable energy efforts, Pure Storage has remained on the right side of publicity through its Evergreen // One portfolio, a flexible consumption-based storage model for providers. In January 2023, Pure Storage reported continued subscription growth for this model and should continue on track as its hefty and influential client list evolves to meet sustainability goals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$225m
SERIES F
Aug 2013
$150m
SERIES E
Total funding: $474.9m
Company HQ
Santa Clara, CA
Leadership
John Colgrove
(CTO)Previously EIR at Sutter Hill Ventures, Fellow at Symantec Software, and Engineer at Amdahl.
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