Operations Manager, Bulb
Smart Rollout
4-5 days a week in office
100% renewable electricity supplier
Job no longer available
100% renewable electricity supplier
501-1000 employees
Job no longer available
4-5 days a week in office
501-1000 employees
Company mission
Bulb's mission is to help its members lower their energy bills and cut carbon emissions.
Role
Who you are
- Excellent problem solving and analytical skills to understand the complex requirements of our business and propose new product solutions
- Exceptional communication skills encompassing challenging conversations, guiding stakeholders and communicating initiatives across teams
- Abilities to define and implement new processes for working with new external partners
- Self starter, comfortable with ambiguity
- Analytical forecasting/modelling skills
Desirable
- Project management skills
- Commercial management experience
- Smart domain knowledge
What the job involves
- Manage existing relationships with two of our Smart installation partners to make sure that our products and services are running as expected
- (Re-)Negotiate contracts with new/existing installers to reflect the latest costs
- Organize executive business reviews for SLT members to be informed and make decisions
- Help to manage the relationship with Ofgem and BEIS to keep all parties up to date with our smart program rollout
- Assist with timely delivery of our strategic programs starting with smart meters roll out
- Work with tech lead to ensure technical integration projects are completed by Smart installation partners to requirements and on time
- Agree visit plans and hiring plans with installers
- Track performance of installers against Ofgem plan
- Oversight of operations projects across Smart Rollout and Smart Meter Experience teams. Providing coaching and support to product specialists and managing conflicting priorities across the operations backlog for both teams
- Input into performance reviews of Product Specialists and Operations Managers across Rollout and Smart Meter Experience
Salary benchmarks
Our take
The traditional energy market has been dominated by the big 6 companies for decades. Consumer energy in the UK has long been associated with rising prices, poor customer service and high profits for incumbent firms, however, startups like Bulb have become increasingly popular with customers looking for easy onboarding and bill management, and cheaper energy deals.
Bulb provides 100% renewable electricity to homes across the UK, France, Spain and Texas and 100% carbon offset gas in the UK. It supplies green energy as standard, with fair pricing and technology to help its members manage and reduce their energy use. It was the first energy supplier in the UK to become a certified B Corp and has been highly regarded for its exceptional customer service.
Despite its huge success with customers and massive growth since its founding, Bulb was put into special administration in late 2021 - leaving about 1.6 million customers needing a new energy supplier - after surging gas prices exposed firms that weren’t protected by buying energy in advance.
As of 2022, Bulb is being run by the government, but Octopus and Ovo Energy are two companies that are currently weighing a bid to buy Bulb. The winner will land a big chunk of the market share. The UK Business Secretary is confident that a buyer for Bulb will be found sooner rather than later.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2018
$79.2m
GROWTH EQUITY VC
Total funding: $79.2m
Company benefits
- Work from home opportunities
- 33 days holiday (incl. bank holidays). Buy up to 5 additional days
- After a year, take a month of unpaid leave
- Cycle-to-work scheme
- Video therapy sessions through Spill, to support positive mental health
- Competitive salary and monthly bonuses
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare with Vitality, life insurance, and a pension plan with employer contributions
Company HQ
Spitalfields, London, UK
Leadership
Hayden Wood
(Co-founder)Studied economics at LSE and spent 10 years as a management consultant, first at Monitor Group and then Bain & Company.
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