Customer Service Agent, Zapp
French Speaker
On-demand grocery delivery
Job no longer available
On-demand grocery delivery
201-500 employees
Job no longer available
201-500 employees
Company mission
Zapp's mission is to instantly deliver convenience essentials to consumers in minutes.
Role
Who you are
- Available to work shifts during the day, evenings, overnight and on weekends – ideally happy work in 2 different shifts, e.g. days/evenings or evenings/nights, as you choose
- Prior experience as a Customer Service agent or similar in a fast-paced and high-output environment
- Motivated to delight customers and do the right thing for them
- Call handling and chat skills, experience of service in social media is an advantage
- A team player, who’ll dig in to help their colleagues be successful
- Open to seeing and recommending better ways of serving customers, in customer service or in our product design
- Happy to reach out to the wider Zapp organisation when a customer problem requires it
- You may work from home to start, so you’ll need a stable internet connection, and a quiet place to work, and be willing to travel to our offices when required for training/events on occasion. We don’t currently expect night workers to travel to an office
- Tech savvy and able to learn and efficiently operate the range of tools we use, including our customer service platform, our online store, and our rider app
- Ability to speak and write in French on a native level and communicate efficiently in English (our business language)
What the job involves
- Work as part of a team along with our Stores, Riders and other colleagues to iron out problems and help customers
- Take initiative, be responsive, and play a part in our < 20 minute delivery promise by raising and fixing any issues that might get in the way of our commitment
- Be the face of Zapp for customers, engaging with them in a way that shows we really care about doing the right thing for each of them
- Choose the best problem fix for each individual customer who has had an problem (within our guidelines), and recommend new options if needed
- Use our customer service platform and other tools to apply solutions, and provide detailed information about customers and their issues for process improvements
- Think on your feet, and look for ways we can make everything we do work even better for our customers and our colleagues
Salary benchmarks
Our take
In recent years, demand for quick and convenient grocery delivery has boomed. Zapp offers customers seamless grocery delivery in a matter of minutes.
Since its launch, Zapp has had considerable success in scaling its customer base, largely thanks to the speed of its service, which has helped to set the company apart. The company has also launched advertising platform Zapp Media Services in a bid to diversify into the B2B branding space.
Zapp’s main challenge will be to compete with other delivery apps such as Gorillas, Deliveroo, and Getir. A 2022 funding round that included F1 racer Lewis Hamilton as an investor and netted the company an impressive $200 million, will help to ensure that Zapp can keep up with its big-name rivals.
Steph
Company Specialist at Welcome to the Jungle
Insights
96% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2022
$200m
SERIES B
Mar 2021
$100m
SERIES A
Total funding: $300m
Company benefits
- Equity package
- Enjoy 25 days holiday per year (plus all bank holidays)
- Private Health Insurance
- Extended sick pay and maternity / paternity leave pay
- Pension contribution
- Make use of our home office allowance for office supplies
- A monthly allowance to spend on Zapp!
- Be part of a fast-growing company and a super motivated team
Company HQ
Lambeth, London, UK
Leadership
Joe Falter
(Co-Founder & Board Advisor)Previously worked as a Management Consultant at McKinsey, and was a Partner at Cogn8. Also co-founded Rocket Internet.
Navid Hadzaad Javaherian
(Co-Founder)Co-founded Rocket Internet and GoButler. Previously worked as Product Leader at Amazon, Global Shaper at World Economic Forum and Head of Strategic Projects at Logitech.
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