Customer Success Manager REMOTE, Indico

Salary not provided

Mid level

Remote in US

Boston

Transforming unstructured data into actionable insights

Job no longer available

Transforming unstructured data into actionable insights

21-100 employees

B2BArtificial IntelligenceEnterpriseBusiness IntelligenceMachine LearningAutomation

Job no longer available

Salary not provided

Mid level

Remote in US

Boston

21-100 employees

B2BArtificial IntelligenceEnterpriseBusiness IntelligenceMachine LearningAutomation

Company mission

To be a leading provider of Intelligent Process Automation solutions, helping businesses automate manual, labour-intensive, document-based workflows.

Job

Company

Role

Who you are

Self-directed and active learner
Comfortable with public speaking and presentation skills
Communication-focused
Deep desire to connect with users and help make machine learning a more accessible technology
Experience and desire to work with less technical users to help them understand various aspects of technology
Hands on experience with ticket tracking systems such as: Jira, Hubspot, Salesforce or other CRM platforms5 years Customer Success or Customer Support experience within a software organization

What the job involves

Project manage new Customer onboardings
Interact with business owners, qualified users and stakeholders, finding the best way to solve their needs with Indico IPA
Communicate and help train Customers to ensure that they are comfortable with the adoption of the Indico machine learning platform
Master demonstrating the Indico IPA product to new Customer users and help educate them on how it can be used to meet their business needs
Think critically about new ways to visualize data and make the machine learning process more relatable to end users
Be a advocate to the Customer to provide feedback to product management and marketing as we find gaps in existing product capabilities
Record and maintain records of Customer report bugs, feature requests and their resolutions

Our take

Robotic process automation (RPA) is big business, with the RPA market being estimated to be worth close to $30.85 billion by 2030. Many companies offer RPA solutions, although with around 90% of data in an enterprise often being unstructured text, documents, emails, and images, businesses are looking for new ways to process information.

Indico Data is a company that provides RPA for the insurance, financial services, and healthcare industries. It attempts to use a deep learning technique to automate unstructured content processes for its customers, which include several Fortune 500 enterprises.

The company has been growing quickly over the past few years, with an impressive 100% customer retention rate. It plans to use its 2024 series C funding to enhance its new discriminative and generative AI platform, accelerate its customer success initiatives and expand its global market share.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

6% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 8 rounds)

Jun 2024

$19m

SERIES C

Dec 2020

$22m

SERIES B

Total funding: $53.5m

Company benefits

Uncapped vacation time
Medical, dental, vision
401k retirement accounts with match
Life insurance paid by Indico
Individual professional development budget
Monthly phone + internet stipend
$1000 work from home improvement fund
Health savings account and contribution
Dependent care funds and account
Company computer
Indico service days
Monthly virtual game nights

Company HQ

Government Center, Boston, MA

Leadership

Slater Victoroff

(CTO)

Before co-founding indico, they were a Board Member for Olin Foundry. They have been an Angel Investor and Advisor for over five companies, including Because Intelligence and Swoop. They worked as an executive-in-residence for 406 ventures as part of the data and cloud practice.

Madison May

(ML Architect & Co-Founder)

Before co-founding indico data, they were a Software Developer for imec, which monitored energy consumption in student dorms, and an Open Source Developer for the Python Software Foundation.

Diana Yuan

(SVP of People & Operations & Co-Founder)

They have been an Advisor for OrganizeTogether and Because Intelligence. Before co-founding Indico Data Solutions, they worked as Head of Operations at Customer Love Series and was President of the TechStars Boston Chapter.

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