Vice President of Success, Bubble
$250-300k
OTE
+ Equity
More information about location
AI app builder
Open for applications
AI app builder
501-1000 employees
Open for applications
$250-300k
OTE
+ Equity
More information about location
501-1000 employees
Company mission
To let anyone build powerful web and mobile apps visually, without code.
Role
Who you are
- Prior executive leadership experience in Customer Success, Support, Community, or a related function at a product-led company
- Deep empathy for users combined with comfort making data-driven tradeoffs around cost, quality, and operational leverage
- Track record of serving as a credible Voice of the Customer with executive presence and influence across Product, Engineering, and GTM
- Proven ability to own and operate end-to-end customer experiences for large, complex, and global user bases
- Strong systems thinker with experience designing scalable, cost-efficient success models rather than defaulting to high-touch approaches
- Experience partnering closely with Product teams; background transitioning from Product into Success is a strong plus
- Demonstrated success leading through complexity and ambiguity while maintaining execution velocity
- Strong people leader with experience building and scaling teams
- Comfortable operating in fast-growing environments where expectations are high and clarity is evolving
- NYC-based or willing to relocate, with the ability to participate in in-person leadership collaboration
What the job involves
- The Success organization at Bubble is responsible for ensuring our users — across a massive, global, long-tail customer base — achieve meaningful outcomes on a complex, powerful product
- This includes User Support, Enterprise Customer Support, Community, Product Education, and Operations
- We operate a product-led growth (PLG) motion, where world-class support, scalable education, and a healthy community are critical drivers of adoption, retention, and expansion
- A successful community creates growth through word-of-mouth, advocacy, and customer-led learning — and the Success team is at the center of that system
- The team works closely with Product, Engineering and Sales to ensure our users receive the support they need short term and long term
- As VP of Success, you’ll report to the Co-CEO and serve as a member of Bubble’s Leadership Team
- You’ll own the end-to-end customer experience for millions of users — from first interaction to long-term platform adoption — while building scalable, cost-effective systems that balance empathy, quality, and operational rigor
- You’ll lead and scale a multi-disciplinary Success organization and act as the Voice of the Customer across the company
- This role requires deep empathy for users, comfort operating at large complex scale, and strong partnership with Product, Engineering, and GTM teams
- Own the end-to-end customer experience across the full lifecycle — from first interaction and onboarding through long-term platform adoption, expansion, and advocacy
- Lead and scale a multi-disciplinary Success organization, including Customer and Enterprise level support, Community, Product Education, and Operations
- Act as the Voice of the Customer, synthesizing qualitative and quantitative insights into clear, actionable feedback that influences product strategy, roadmap prioritization, and user experience
- Build scalable, cost-effective success systems that balance empathy, quality, and operational rigor for a large, global, long-tail user base
- Design and evolve Bubble’s product-led success model, enabling customers to self-serve, learn, and succeed through education, documentation, community, and automation
- Collaborate with GTM teams to support customer graduation from free usage into larger plans and enterprise relationships, without compromising scale or community health
- Build and operate world-class support capabilities using the right mix of in-house teams, BPO partners, automation, and AI to deliver consistent, high-quality support at scale
- Ensure the health, safety, and sustainability of Bubble’s community by establishing clear moderation policies, trust & safety processes, and governance
- Hire, develop, and retain strong leaders who can operate complex systems, run day-to-day programs, and continuously improve outcomes across Success
Our take
More people than ever are interested in starting a digital product business such as a SaaS, social network or marketplace, but getting started is tough. Creating tangible proof-of-concept products generally requires software development skills, and without experience in coding, this usually results in expensive programmer hires.
Bubble provides a no-code software development platform, allowing its users to build SaaS apps, dashboards, CRMs, marketplaces, social networks, and other web or mobile-based software applications without coding experience. The platform allows users to navigate prototyping, launch, collaborative iterative development, and unlimited scaling through simple drag-and-drop interfaces, allowing anyone to develop software without the need for programming experience.
No-code software development startups have been growing in popularity and this undeniably presents significant competition for Bubble, but their all-in-one approach to design, functionality, and management gives them a cutting edge over similar niche-focussed alternatives. The company claims that through its platform, businesses can launch and develop products at a much faster rate due to increased accessibility to software development, without the need for expensive hires and infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$100m
SERIES A
Jun 2019
$6m
EARLY VC
Total funding: $106.4m
Company benefits
- Company equity
- Generous PTO
- Health, dental, and vision
- Paid parental leave
- Sabbatical program
- 401(k) matching
- Wellness and work stipend
- Bi-annual team retreats
- In-office lunches
- Flexible-first hybrid work
Company HQ
Flatiron District, New York, NY
Leadership
Emmanuеl Straschnοv
(Co-Founder & Co-CEO)Experience as CEO Assistant for Prada. Consultant for Roland Berger Strategy Consultants from 2007 to 2010.
Josh Haas
(Co-Founder & Co-CEO)Management Associate for Bridgewater Associates from 2007 to 2010. Experience as Co-founder and CTO of KeywordSmart.
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