Principal Software Engineer, Twilio

• 6-10 years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)
• Passion for emerging technologies and staying up to date on their latest developments
• Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback
• Exceptional collaboration skills, the key to our success is going to be tied to our ability to partner with other parts of the organization to ship services used company wide
• Strong customer focus, our feedback loop with customers will be very tight!

Desirable

• This position is needed to enhance and support the AI and Agentic offerings of our Conversational Agents Team
• Artificial Intelligence and Large Language Models are changing how companies operate internally and interact with their customers
• This team is laser focused on delivering the best in class platform primitives upon which any customer can integrate with their AI Agent to answer questions and execute actions autonomously
• Develop solutions independently and with team members. Design software for modularity and flexibility. Writing maintainable and well-tested code, working in a professional software engineering environment
• Help define, break down and prioritize work in partnership with the team
• Help research industry trends, provide analysis, develop Proof Of Concepts
• Work with LLM providers and services responsible for Memory and Retrieval Augmented Generation
• Infuse your technical expertise and know-how in your team through code reviews and whiteboarding sessions
• Work with our Tech Lead to set up standard methodologies for your area of ownership. You will be working with Typescript/Python/Go

• Applications for this role are intended to be accepted until November 15, 2025 but may change based on business needs