Agent Experience Coordinator, Compass

Salary not provided

$27.00 - $28.50 per hour. + Participation in our incentive programs (which may include eligible cash, equity, or commissions)

Salesforce

Zendesk

Confluence

Junior level

New York

5 days a week in office ( Brooklyn, NY)

Real estate technology platform

Be an early applicant

Real estate technology platform

1001+ employees

B2CPropertyMarketplaceRentingReal Estate

Be an early applicant

Salary not provided

$27.00 - $28.50 per hour. + Participation in our incentive programs (which may include eligible cash, equity, or commissions)

Salesforce

Zendesk

Confluence

Junior level

New York

5 days a week in office ( Brooklyn, NY)

1001+ employees

B2CPropertyMarketplaceRentingReal Estate

Company mission

To help everyone find their place in the world.

Job

Company

Role

Who you are

1-2 years of previous experience in customer service, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Strong verbal and written communication skills
Meticulous attention to detail, highly organized
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs

What the job involves

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained
You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed
Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc
Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach
Support with office event organization, setup, and tear down

Our take

Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers and agents.

It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.

In 2025, Compass acquired Anywhere Real Estate in a major leap that cements its place among the biggest players in US property. By uniting leading brokerage brands and expanding its agent network on a massive scale, Compass strengthens both its reach and its tech-driven platform. This adds new revenue opportunities, positioning the company to help shape the future of real estate.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 9 rounds)

Jul 2019

$370m

SERIES G

Sep 2018

$400m

SERIES F

Total funding: $1.5bn

Company HQ

Midtown Manhattan, New York, NY

Leadership

Robert Reffkin

(Founder & CEO)

After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.

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