Staff Software Engineer, ServiceNow

Observability, Federal

$136.8-239.4k

Salary is applicable to California (excluding Bay Area) based candidates only

Docker

HTML

Python

Java

Kafka

Terraform

ELK

Ansible

Prometheus

Grafana

Cisco

Unix

Senior and Expert level

Remote from US

More information about location

Cloud-based digital workflows for enterprises

Job no longer available

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available

$136.8-239.4k

Salary is applicable to California (excluding Bay Area) based candidates only

Docker

HTML

Python

Java

Kafka

Terraform

ELK

Ansible

Prometheus

Grafana

Cisco

Unix

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

6+ years of IT Operations, Site Reliability, and tool development experience
Strong coding abilities with Python, Go with a focus on API and integrations
Proven experience with Software Development Lifecycles including infrastructure as code, configuration management, CI/CD technology processes and source code repositories
Strong experience with complex corporate environments, including automation, observability, monitoring (e.g. InfluxDB, Prometheus, Thanos, Telegraph, Grafana), systems (e.g. Terraform, Ansible),
Solid foundation in network monitoring technologies. This can include SNMP, Syslog, Netflow, IPFIX
Knowledge of network vendor technologies and protocols is a plus (Cisco, Juniper, F5, Paloalto, MPLS, BGP, OSPF)
Working knowledge of Java, HTML, or Unix scripting would be a plus
Experience with Openconfig, OpenTelemetry, Kafka, ELK stack, would be a plus
Experience in APM, NPM, end user monitoring would be a plus
Experience with virtualization/container technologies i.e docker, K8s or equivalent
Excellent analytical, strategic planning, written and oral communication skills
Good team player, attention to detail and ability to work well with others
A degree in CS/EE is preferred

What the job involves

Design, Deploy and scale our Observability infrastructure
Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied
Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics
Collect, aggregate and visualize the collected metrics to provide actionable insight
Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance and capacity monitoring, alarming and management
Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems
Participate in rotation on-call schedule with other team members for the systems developed

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Founder & Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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