Senior Account Manager, BloomReach
$145-200k
Helps companies improve customer experience
Job no longer available
Helps companies improve customer experience
501-1000 employees
Job no longer available
$145-200k
501-1000 employees
Company mission
Bloomreach's mission is to power magical and measurable digital experiences for people and enterprises around the world.
Role
Who you are
- You are passionate about growing your book of business with successful customer renewals, upsells and cross-sells
- You are a resource quarterback, partnering with internal teams (Product, Marketing, Engineering, Services, Customer Success) to drive meaningful results for your customers
- 6+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, ERP, HCM, are a plus. Commerce or Digital Experience backgrounds strongly encouraged
- Proven ability to drive enterprise sales software deals, exceeding targets in past and current position(s)
- Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
- Highly collaborative leadership profile. Action and outcome oriented
- Martech | Adtech | Search knowledge is a plus
- Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
- Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
- Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. Knowledge and use of CRM and forecasting tools is required
- Is a great team player who takes the lead in driving initiatives, working across teams (Product Management, Services, Inside Sales, Field Sales, Engineering, Marketing) and structuring approaches to sales opportunities
What the job involves
- We are seeking a motivated Senior Account Manager who loves driving revenue growth and successful outcomes for some of the world’s leading companies including but not limited to Staples, Puma, Neiman Marcus, Williams-Sonoma, Pottery Barn, Raley's, Canadian Tire, and Capital One
- In this role, you’ll be helping customers optimize their investment in Bloomreach’s market-leading, algorithm-driven approach to creating a truly connected customer experience
- Act as the “CEO” of your customer book of business, responsible for driving Bloomreach revenue growth with successful renewals, upsells and services growth
- Identifying and executing on expansion opportunities within your portfolio of clients
- Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
- Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
- Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
- Operate with a sense of urgency with an outcome + results-oriented approach to customer success
- Your success story will be:
- In 30 days, you will be familiar with the Bloomreach platform, the team and our internal processes for Account Management. You will have met the internal team and joined them for client calls
- In 90 days, you will be comfortable with the exact expectations from you in your role, know what resources you have at your disposal to make you successful and have understood your future portfolio, goals and targets
- In 180 days, you will have taken over your own portfolio, running your client QBRs, regular meetings etc. You will have a plan of how you achieve your targets and contribute to the team’s success
Our take
Bloomreach believes that velocity comes from the ability to adapt quickly to the next touch points, channels, and expectations. They designed their AI-driven search and merchandising tools (brSM), next-gen content management system (brXM), and digital experience platform (brX) to be the most flexible on the market.
Bloomreach's aim is to solve everyday frustrations for marketers, developers, and eCommerce professionals, as well as the deeper technology issues sitting at a company's digital core, so that businesses can deliver a fantastic digital experience to every visitor.
Recognised by leading analyst firms, Bloomreach is a Leader in the Gartner Magic Quadrant for Web Content Management (WCM), a Strong Performer in the Forrester Wave for WCM, and a Visionary in the Gartner Magic Quadrant for Digital Experience Platforms (DXP).
Bloomreach has hundreds of large and medium enterprise customers, including Neiman Marcus, Staples, REI, Mailchimp, FC Bayern München, and the UK’s NHS Digital. In early 2023, it further exemplified its savvy approach to marketing by integrating ChatGPT capabilities into its Bloomreach Engagement platform. This expansion of ML/AI solutions will help Bloomreach's clients in their campaign scaling and customer reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2022
$175m
GROWTH EQUITY VC
Jan 2021
$150m
GROWTH EQUITY VC
Total funding: $422m
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Health Care including medical, dental, and vision insurance
- 401k Plan with employer contribution
Company HQ
Mountain View, CA
Leadership
Raj De Datta
(CEO)Started his career working as an Analyst at investment bank Lazard. Previously worked as a Director of Product Marketing at Cisco
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