Customer Success Engineering Director, OpenX
$160-185k
Plus bonus and equity
Sell-side platform
Job no longer available
Sell-side platform
201-500 employees
Job no longer available
$160-185k
Plus bonus and equity
201-500 employees
Company mission
OpenX's mission is to create awesome programmatic marketplaces.
Role
Who you are
- OpenX is seeking a Director of Customer Success Engineering with significant technical and customer-facing experience in the programmatic ecosystem to join our Publisher Development organization
- We are looking for a technical and revenue focused leader, who is a highly motivated self-starter with relationships at leading publishers
- This person is a player coach, with a deep technical understanding of the programmatic SSP landscape and is an expert in publisher oRTB integrations across CTV, web, and app publishers
- They are an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our supply partners
- A proven track record of managing technical teams and achieving targets is required
- 7+ years of technical programmatic sales experience at SSP, Ad Server, or programmatic publisher
- Deep understanding of the CTV landscape and experience in integration best practices and signal audits
- Expert is SQL and query writing for technical diagnosis and troubleshooting
- Ability to engage in strategic conversations with senior level executives
- Exceptional verbal, written, communication and presentation skills
- High energy, self-motivated and passionate about working in a fast-paced startup environment
What the job involves
- This executive will manage OpenX’s Solutions Architect and Support Engineering teams while representing OpenX to leading publishers and other supply partners
- The person in this role will be building a world class SA and SE team to drive revenue optimization and integration health, be the client facing technical expert and thought leader, and be our clients technical VOC with OpenX product teams to build our roadmap
- The role will report directly to the VP of Publisher Partnerships
- Engage and meet with OpenX publisher partners and lead technical conversations on OpenX products, integrations, and industry thought leadership
- Gather market insights, competitive intel, and technical specs and represent our customers VOC directly to OpenX product teams to drive innovation and product roadmap advancement
- Identify customer challenges/opportunities through data analysis and exchange knowledge and action on that data to drive revenue and scalable solutions
- Establish proactive best practices and documentation for CTV signal audits, cookieless solution implementation, and data integrations that drive revenue across OpenX top 200 partners
- Troubleshoot customer integrations, discrepancies, auction mechanics, and IR’s to implement timely solutions for our customers - SQL and query writing is required
- Partner with Sales and Account Management in all technical aspects of pre and post sale customer support, and be an expert on all OpenX product solutions
- Manage SA and SE teams, host 1:1s, build career development plans for direct reports
- Partner with OpenX buy-side teams to strategize, educate, and execute agency, advertiser, and DSP deals on the OpenX platforms
- Represent OpenX as a brand ambassador at various industry events and conferences
Our take
Programmatic advertising - the automatic placement of advertisements typically conducted via the internet and based on a personalised understanding of viewers’ online profiles - has become a vital tool for every business. OpenX provides the infrastructure for this booming industry with their ad exchange platform.
The company is now focused on adjusting its platforms to reflect the values of the modern society it is doing so much to shape. That means accepting tough but fair multi-million dollar FTC fines for data breaches as well as becoming the first ad exchange to go carbon neutral.
The challenge of competing with both ever-changing views on the value and efficacy of programmatic advertising is not a small one. However, OpenX has proven that it is able to innovate with the times. It has deep partnerships across the ecosystem, partnering with Attain in 2022 to enable supply-side targeting for advertisers, enabling the company to reach further heights.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2013
$25m
SERIES E
May 2011
$20m
SERIES D
Total funding: $75.5m
Company benefits
- Dental and vision for both employees and their families
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Pasadena, CA
Leadership
Damon Reeve
(Board Director)Previously Board Director at Snowplow Analytics for 3 years and CEO of Authenticated Digital for 4 years. Currently acts as CEO for Ozone.
Scott Switzer
(Advisor)Previously Limited Partner at FirstMark Capital for 8 years and Advisor at Flybridge Capital Partners for 4 years. Acts as CTO for Ozone.
John Gentry
(CEO, not founder)Previously acted as President of Spot Runner, developer of the Malibu Media Platform, an online media exchange that simplifies the buying and selling of television media. Experience as Chief Revenue Officer of Green Dot, the pioneer and market leader in the prepaid debit card industry.
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