Solutions Support Engineer, Wiz
Cloud security software for modern cloud protection
Job no longer available
Cloud security software for modern cloud protection
1001+ employees
Job no longer available
1001+ employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- Bachelor's degree in a technical field or equivalent practical experience in technical support or closely related role
- 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- A minimum of 1+ years experience with Cloud technologies (Azure, AWS, GCP cloud architecture or any Cloud SaaS experience)
- Experience with container technologies (Kubernetes, Docker, etc.)
- Familiar with security frameworks or tools
- Excellent organizational and project management skills
- Fast learner, natural curiosity, and love of technology
- Ability to work non-standard hours, weekends, holidays, and shift-based schedules
Desirable
- Experience with DevOps technologies
- Proficiency with command-line tools and Linux operating system environments
- Systems Operations experience, including deploying and managing applications, either on-premises or in a public cloud environment
- Familiar with at least one of the following languages and technologies: SQL, PHP, Java, Python, JSON
- Familiar with REST API's or GraphQl
What the job involves
- Responsible for technical customer support experience with Wiz
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
- Acts as an advisor to the customer and handles complex, repeatable, or escalated cases. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer support experience
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Our take
Wiz is a cloud security startup that rapidly made its mark in the cybersecurity world. Launched by a team of former microsoft executive, the company made headlines in summer 2022, when it achieved an impressive $180M in annual recurring revenue just two years after its first product went to market, earning itself some major clients, including Salesforce, Slack, BMW, and Asos along the way.
Most recently, Wiz has become the centrepiece of a massive acquisition deal: Google (via its parent Alphabet Inc.) announced a $32B agreement to acquire the company. The deal, which initially faced antitrust review by the US Department of Justice, has now cleared this regulatory hurdle and is expected to close in early 2026.
This acquisition underscoreWiz's exceptional rise in the cloud security space. And the company's rapid growth, client base, and industry-leading technology have made it one of the most influential cycbersecurity startups in recent years. As it transitions into the Google ecosystem, Wiz is ready to scale and shape the future of cloud security on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company benefits
- Health benefits: We've got your health covered, plain and simple.
- Home Office Setup: Your comfort zone gets a work makeover, on us.
- Flexible PTO Policy: Time off that works with your life, not against it.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's wehr it's at.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's where it's at.
- Lunch provided: Lunch? Consider it sorted.
- Free Wiz Swag always available: Wear your Wiz pride, anytime.
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(Co-Founder & CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(Co-Founder & CTO)Previously the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(Co-Founder & VP of Product)Previously spent 4 years at Microsoft, joining as a Principal Program Manager of Cloud Security before moving into the role of Partner Director of Product Management and Cloud Security.
Roy Reznik
(Co-Founder & VP of R&D)Alongside Wiz, Roy is also the co-founder and Master Distiller at Kataro Distillery. Before this, they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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