Senior Support Services Manager, Flexera
Office located in Itasca, IL
IT management solutions
Open for applications
IT management solutions
1001+ employees
Open for applications
Office located in Itasca, IL
1001+ employees
Company mission
To help IT executives turn insight into action.
Role
Who you are
- BS in Computer Science, Engineering, or related technical field with 5+ years related experience
- Strong communication and interpersonal skills
- Ability to work independently with strong time management skills
- Experience with support of a global environment preferred
- Solid problem-solving and analytical skills
- Self-starter who continually develops and broadens their skill set
- Demonstrates technical proficiency through the pursuit and achievement of industry certifications
- Experience with SCCM, Jamf, Landesk, Intune, and other systems management platforms
- Experience with ITAM and FinOps solutions
- Experience with configuring workflows, queuing, and reporting within ITSM solutions
- Experience setting up lifecycle management processes
What the job involves
- The Support Services Manager leads the global technical support team for 2500 Flexera users
- This is both a management and hands-on, technical role. The team consists of 15 members located around the world
- This role involves ITSM solution management, helpdesk, desk side support, and desktop engineering functions
- Implement and maintain internal ITSM solutions and configuration management tools
- Drive adoption of MDM, application packaging, vulnerability management, software distribution, and remote desktop management
- Ensure global hardware and software standards and compliance
- Manage encryption technologies and large-scale deployment plans
- Responsibility for configuration management tools
- Develop processes to efficiently and accurately set up hardware for new hires and replacement equipment
- Participate in technology process and support integration with other IT and software development teams
- Establish team goals and manage a global technical support team
- Set Support Service Strategy and ensure SLA’s are met or exceeded
- Vendor relationship management
- Present information to Executives and Business Leaders
- Develop, report, and explain support metrics
- Establish a global standard for training environments
- Maintain consistent work hours and flexibility to be on-call, including weekends, and participate in a team on-call rotation
- Solid understanding of business support requirements and align processes accordingly
- Strong communication and interpersonal skills to work in a high-paced team environment
- Customer-service orientation
- Organization and documentation skills
- Project Management skills
Our take
Flexera is an IT solutions company for businesses looking to maximize the potential of their technology investments. Spun out of legacy company InstallShield dating back to 1987 and its leading software product Flexnet Manager, Flexera offers a range of solutions including IT asset management, IT visibility, and cloud migration.
It’s the latter that in the present day seems to be the most popular product from not only Flexera, but competitors too. Flexera was cited in the summer 2022 by Information Services Group as a global leader in hyperconverge infrastructure solutions (HCI) systems, that uses cloud computing as a basis for its build.
The company has been a shapeshifting entity on the market for decades now, with a flexible range of services that in 2023 include the Flexera One FinOps, a solution for the strengthening of cloud central teams. Flexera also saw a buyout by private equity firm Thoma Bravo to the sum of $2.9 billion in 2020. The large company boasts 50,000 customers worldwide and offices in Asia Pacific and Northern Europe, having acquired a healthy rostrum of IT companies over the years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2013
$15.6m
SERIES D
Sep 2010
$25m
SERIES C
Total funding: $62.1m
Company benefits
- Health and mental wellness
- Competitive time off and new-parent support
- Retirement and employee investment program
- Student loan debt relief and tuition reimbursement
- Be part of the diversity council, have fun and give back
Company HQ
Addison Township, Itasca, IL
Leadership
Jim Ryan
(CEO)Currently Co-Founder of the Do Great Things Initiative and Operating Advisor at Thoma Bravo.
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