Junior End User Support Analyst, Trinny London

• Are you ready to rethink your routine? We are looking for a highly motivated and enthusiastic Junior End User Computing Analyst to join our dynamic IT team
• This role is ideal for an individual looking to grow their career in IT support, with a focus on providing excellent technical assistance to our end-users
• Experience in an IT support or helpdesk role
• Demonstrable experience with Google Workspace administration and support
• Familiarity with basic concepts of Google Cloud Platform (GCP)
• Proven experience in supporting and troubleshooting macOS and Windows laptops
• Understanding of user permissions, access control, and basic identity management principles
• Experience with basic Audio/Visual (AV) setup and troubleshooting in a corporate environment
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently and as part of a team in a fast-paced environment
• Strong customer service orientation
• Technically astute and naturally curious about new technologies combined with a desire to learn

Desirable

• Reporting into our Head of Security & Operations, the successful candidate will play a key role in supporting our IT infrastructure, ensuring seamless operations for our employees, and maintaining a secure and productive digital and office environment
• End-User Support: Provide first and second-line technical support to end-users for hardware, software, and connectivity issues, ensuring timely resolution and high levels of user satisfaction
• Google Workspace Administration: Assist with the administration and support of Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet, etc.), including user provisioning, configuration, and troubleshooting
• Google Cloud Platform (GCP) Basics: Provide basic support and understanding of GCP services as they relate to end-user computing, including access management and resource utilization
• MacOS and Laptop Support: Install, configure, troubleshoot, and maintain macOS and Windows laptops, ensuring optimal performance and adherence to company standards. This includes hardware diagnostics, software deployment, and peripheral support
• User Permissions and Access Management: Assist in managing user accounts, permissions, and access rights across various systems and applications, adhering to security policies and best practices
• Audio/Visual (AV) Support: Provide support for meeting room AV equipment, including projectors, video conferencing systems, and audio setups, ensuring smooth and effective presentations and meetings
• Retail store & pop-up store support: Provide ad hoc support for physical spaces in different locations when required
• Incident and Problem Management: Log, track, and manage IT incidents and service requests using our ticketing system, escalating complex issues to senior team members when necessary
• Documentation: Contribute to the creation and maintenance of IT documentation, including user guides, knowledge base articles, and troubleshooting procedures
• Asset Management: Assist with the tracking and inventory of IT assets (laptops, peripherals, software licenses)