Customer Success Engineer, Darktrace
AI cybersecurity solutions
Job no longer available
AI cybersecurity solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To free the world from cyber disruption.
Role
Who you are
- Experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
- Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
- Experience within the cyber security industry preferred
- Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
- Confident, polished communicator with a proven ability to build lasting, critical business relationships
- Fluency in English and French is essential for this role
What the job involves
- The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace
- The CSE team is focused on providing existing Darktrace customers with technical product solutions
- Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors
- Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue
- This role is a dynamic and varied customer focused technical management position
- This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders
- A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts
- Product & Industry Knowledge: Act as a Darktrace and security expert and consultant to customers
- Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
- Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
- Work towards and maintain relevant Darktrace certifications
- Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
- Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
- Value Discovery and Delivery, and Strategic Thinking: Work with customers to learn their priorities and map to technical solutions
- Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
- Document and utilize the values statements and needs of Darktrace customers
- Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
- Communication and Organization: Work with customers, peers, and stakeholders efficiently and reliably
- Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
- Demonstrate confident presentation skills
- Maintain organized and timely documentation, account administration, and updates of internal systems
- Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.
The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company HQ
Cambridge, UK
Leadership
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
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