Customer Success Manager, Storyteq
€3,500 - €4,000 per month + Stock ownership
3+ days a week in office
Cloud-based creative automation platform
Open for applications
Cloud-based creative automation platform
201-500 employees
Open for applications
€3,500 - €4,000 per month + Stock ownership
3+ days a week in office
201-500 employees
Company mission
To become the go-to marketing technology for brands around the world.
Role
Who you are
- Are fluent in (written and spoken) English, and preferably also in Dutch
- Have 3-4 years of work experience in an account-oriented role, e.g. Customer Success Manager, (Key) Account Manager, etc
- Are business confident, based on your skills and preparation
- Are assertive. You lead meetings, your communication is action-focused, you dare to tell clients what to do to achieve success and intervene when a client goes off course
- Are growth-oriented and have commercial awareness
- Are efficient and consistent
- Have a bachelor/master’s degree (preferably in the direction of Communication, Media, Economy, Marketing or Behavioral Sciences)
- Are structured and analytical. A strong planner and multitasker
- Are tech-savvy and would enjoy learning our platform inside-out
- Are ready to step into a scale-up environment
- Enthusiastic and a positive thinker with a problem-solving “Can do!” mindset
- Have great communication skills with a desire to achieve success for your clients
- Have a high sense of responsibility: both internally and towards the customer
- Are a team player: people smart, eager to learn and humble
What the job involves
- As a Customer Success Manager at Storyteq you are responsible for account planning, developing customer relationships to ensure retention and build out accounts (upsell)
- It’s about making them happy (unlocking value), spotting opportunities and making sure to utilize the full potential of our platform
- Your job is to ensure client satisfaction, by proper account planning and working closely with Account Managers, Sales, Project/Implementation Managers and the Product team
- Ongoing understanding of the clients’ needs, objectives, and challenges
- Increasing client adoption, thereby enhancing their lock-in
- Account planning and execution
- Building and maintaining relationships with key stakeholders on a tactical level
- Guiding clients on a day-to-day
- Platform Training and Onboarding (both product and change management)
- Liaise with Product Owners on client-requested features and improvements
- Collaborate with Account Managers on Tier 1 clients
- Spotting opportunities and liaising with the wider account team
- Responsible for the success of Tier 2/3 clients
Our take
Digital marketing has evolved beyond web-based campaigns to encompass mobile devices and social media platforms. This shift necessitates consistent marketing across multiple channels, leading to an increased demand for diverse content and larger content creation teams.
Storyteq offers a cloud-based creative automation platform that enables digital marketing teams to automatically generate platform-specific content. By providing templates for consistent branding across various formats and platforms, Stroyteq allows brands to create omnichannel campaigns without expanding their creative teams.
Unlike many omnichannel marketing platforms that focus on inbound campaigns and advertisements, Storyteq specialises in content creation. Its generative and autonomous platform aims to reduce marketing costs, streamline workforces, and deliver consistently branded content across all channels.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2018
$0.8m
SEED
Jul 2017
$0.6m
SEED
Total funding: $1.3m
Company benefits
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out
- Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy
- Cycle to Work Scheme – save on the cost of biking to work
- Monthly Employee Awards - Employee of the Month programme with £250 bonus
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life
Company HQ
Hoofddorppleinbuurt, Amsterdam, Netherlands
Leadership
Guido Derkx
(CCO)Founder of DutchWebshark from 2011 to 2014. Manager of Data Solutions for Info Support from 2014 to 2016.
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