Technical Enablement Specialist, Upsun

• Deep Technical Expertise: Strong professional experience with PHP and a deep understanding of common backend frameworks and applications like Symfony, Drupal, and Magento/Adobe Commerce
• DevOps & Git Fluency: A solid grasp of core DevOps principles, modern deployment strategies, and extensive experience with Git
• Web Stack Knowledge: Good understanding of the modern web stack, including reverse proxies like Varnish and CDNs like Fastly
• Partner-Facing Skills: Excellent communication and presentation skills, with an ability to build trust and rapport with technical stakeholders
• Collaboration & Stakeholder Engagement: Adept at gathering insights and aligning with stakeholders across various teams in a fully remote environment
• We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance

Desirable

• As a Technical Enablement Specialist, your mission is to ensure our partners are successful with Upsun.
• You will be a key technical guide for digital agencies, helping them understand the immense value of our platform and convincing them to standardize their development workflows on Upsun
• Your ultimate goal is to drive deep partner adoption, demonstrating how standardization on Upsun leads to significant operational benefits and helping them bring as many production workloads as possible to our platform.
• This role is a dynamic mix of high-touch technical guidance, strategic documentation, and partner advocacy
• White-Glove Onboarding: Lead the technical enablement for new strategic agency partners, providing hands-on guidance, architectural advice, and best-practice demonstrations
• Enablement & Documentation: Create, refine, and maintain technical documentation, tutorials, and enablement materials specifically tailored to agency development workflows
• Demonstrate Value: Clearly articulate the technical and business value proposition of Upsun to diverse technical audiences, from senior engineers and tech leads to DevOps specialists
• Drive Standardization: Work with partner technical leaders to establish Upsun as their standard PaaS, helping them migrate projects and integrate Upsun into their internal processes
• Be the Partner's Voice: Act as a technical liaison between our partners and our internal Product and Engineering teams, collecting feedback and advocating for features that improve the partner experience

• You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment
• 45 Minutes with Talent Acquisition
• 60 Minutes with Hiring Manager
• 60 Minutes with Team (Technical Partner Enablement Lead)
• 45 Minutes with Leadership (General Manager, Global Alliances)
• All roles require background checks