Senior Customer Success Manager, Medallion
$100-140k
Healthcare and provider network operations platform
Job no longer available
Healthcare and provider network operations platform
201-500 employees
Job no longer available
$100-140k
201-500 employees
Company mission
To free healthcare teams to focus on what matters.
Role
Who you are
- 5+ years in healthcare consulting or a customer success role with a health-tech company while demonstrating upward career progression
- Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
- GTM mindset
- Previous experience creating client growth plans
- Empathy for customers and curiosity to understand their needs and pain points
- Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)
- Self-starters who take the initiative to get things done
What the job involves
- Partner with the customer to align on their business objectives and goals in order to build measurable success plans, set cadence of communication to deliver on their investment in Medallion
- Drive overall customer adoption, enhance customer success, and mitigate customer churn risk
- Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts
- Maintain an effective account governance process in collaboration with customer key stakeholders as well as the internal account teams (sales, operations, marketing)
- Lead large, complex product implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale
- Develop new and innovative ways to share relevant data and insights that’s impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews
- Work with Sales to create a value engagement framework, interpreting customer’s company profile and financial performance and other relevant sources as an input to Identify growth opportunities in customer accounts and execute on expansion and upsells
- Drive greater customer engagement across accounts by applying data insights, product and industry expertise
- Leads collaborations across multiple teams and regions to drive impact
- Consistently achieve your logo retention, net-retention, renewal, and expansion targets
- Advocate internally for the customer’s needs and develop strong feedback loops within Medallion
- Drive process improvements that will improve our abilities to better serve both our customers and internal stakeholders as we scale
Our take
The Digital Health Market size exceeded $332 billion in 2022 and is expected to continue its growth. Digital health technology enables workers to make smarter choices, allowing people to spend more time on tasks they deem valuable, and is thus fundamentally transforming healthcare.
Healthcare providers, whether doctors, nurses, or mental health counsellors, need to be licensed in the state where the patient is located, which can be an arduous task due to each state having different rules. Medallion's automation software solves these problems. It also focuses on payer enrolment, gathering information critical to insurers for providers to participate in their network, as well as credentialing.
Medallion plans to expand its engineering and operations teams, increasing its employee and management headcount in line with substantial funding rounds. With these strategic enhancements, Medallion is poised to further streamline healthcare processes and support the continued growth of the digital health market.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2025
$43m
LATE VC
Jun 2022
$35m
SERIES C
Total funding: $128m
Company benefits
- Thoughtful remote environment: Even though we're 100% remote, we offer a monthly work-from-home and a monthly team connection stipend. Plus, access to WeWork and office spaces in select cities!
- Annual learning opportunities: We're committed to investing in your professional development, so every employee gets access to ann annual learning and development grant
- Comprehensive healthcare: We offer medical, dental, vision, and short- and long-term disability with 100% covered options and dependent coverage. Plus, generous parental leave and mental health benefits
- Time off to recharge your creativity: Everyone needs time to rest and recharge which is why we offer unlimited paid time off and eleven company holidays
Company HQ
Eureka Valley, San Francisco, CA
Leadership
Derek Lo
(CEO)Founder and CEO of Py from 2017-2019 and Director of Product Management for Hired, Inc. from 2019-2020. Founded Medallion in 2020.
Share this job