Senior Customer Success Manager - Employer Branding, Welcome to the Jungle (formerly Otta)
Northeast US
$125-152k
1-5 days a week in office (1 Union Square W, New York, NY 10003, USA)
Matching candidates to relevant jobs at exciting companies. Formerly Otta.
Be an early applicant
Matching candidates to relevant jobs at exciting companies. Formerly Otta.
201-500 employees
Be an early applicant
$125-152k
1-5 days a week in office (1 Union Square W, New York, NY 10003, USA)
201-500 employees
Company mission
To give work a more sustainable place in our lives.
Role
Who you are
- You are able to be both a skilled project manager, and an effective customer facing communicator. You are able to work with internal stakeholders, managing projects with various stakeholders, including the Production team in France
- You have strong customer relationship skills and excel at managing multiple long-term projects simultaneously, all while ensuring the best possible experience and maintaining a high level of client satisfaction
- You have strong proficiency in using cross-functional project management tools, effectively providing visibility on your progress and ensuring timely responses to client needs
- You are able to handle objections from customers, ensuring a positive outcome when the customers and our creative vision may differ
- Exceptional organisational skills, ensuring each project is a success from end to end
- You have a knack for writing clearly and concisely, while also feeling comfortable speaking with various stakeholders, at various levels, in/out of the business
What the job involves
- As a Customer Success Manager, your role is to lead the creation, delivery, execution, onboarding and support for our customers' Employer Branding (EB) content and profile in the US. You will become the US expert on EB content and profile creation
- Customer management and support: You will guide customers through the process and EB pre-production, ensuring they are prepared for and happy with the outcomes. You will be the main point of contact throughout the process, from onboarding them to seeing the content go live and publish the profile. This includes attending the shoots, to ensure the day is a success. You will also gather feedback to make continuous improvements
- Production support: You will be overseeing our EB customers in the US and responsible for the delivery of their high-quality video content & photo shoot. This involves coordinating and working with the global in-house production team
- Profile creation: You will be responsible for guiding our clients through the various stages of preparing, creating, and publishing their Welcome to the Jungle profile. This includes managing their employer branding content and key information (texts, job postings, key figures, etc.) as well as overseeing and finalizing the validation process with the client
- Customer adoption: You will be responsible for ensuring that our clients successfully adopt the product and make full use of the solution, achieving a high level of satisfaction
Our take
Looking for a job is a frustrating experience. It’s incredibly hard to find a good match. Job adverts lack useful information like salary and diversity data. Companies sometimes never respond. Welcome to the Jungle aims to make finding a job in tech less soul crushing.
In January 2024, Otta merged with Welcome to the Jungle. Our ambition is to become a global leader in the world of work, and help candidates and companies find each other through our job matching, recruiter solutions including employer brand, and media.
Welcome to the Jungle believes in a future of work based on the power of matching and is obsessed with helping people find exciting and meaningful work.
Caroline Fischer
UK Country Manager
Meet the team
7 people
7 people
Ben Rodell, Senior Customer Success Manager
Our mission
Help customers realise maximum value by forming long-term partnerships, sharing best practices and helping them achieve their hiring goals.Insights
Company
Employee endorsements
Inspiring mission
"We've all had terrible experiences when trying to find a new role - it's at best tolerable and at worst utterly soul destroying. Because of Otta's..."
Funding (last 2 of 4 rounds)
Jan 2023
$54m
SERIES C
Oct 2019
$22.3m
EARLY VC
Total funding: $85.7m
Company benefits
- Health Insurance
- 401k
- 27 days of annual leave + bank holidays
Company values
- What’s the return? - We like to make a lot happen with a little. Doing this requires an evaluation of return on investment, and discipline to work on the problems that will have the biggest impact
- Candidates first - Welcome to the Jungle (formerly Otta) was started to make job search less soul crushing
- There for each other - Startups are hard, but more enjoyable when working with great people. We are supportive and generous with our time, whether it's giving feedback or brightening up someone's day
- We challenge because we care - We believe challenge allows us to reach new heights. From personal development to product design, we challenge because we care about each other and our success
- What would it take to learn faster? - Speed of iteration typically beats quality of iteration. We move fast when it helps us learn faster - we feel safe taking risks, finding smart shortcuts, or shipping experiments
- What could exceptional look like? Our standards are high, and there are moments where it's worth pushing them further. We're comfortable asking hard questions to explore how to make something exceptional
Company HQ
Old Street, London, UK
Articles
Leadership
Jeremy Cledat
(Co-CEO)Previously worked in venture capital firms, then created Welcome to the Jungle in 2015.
Antoine-Benjamin Lequertier
(Co-CEO)Experience in marketing & communications ranging from advertising agencies to large tech companies. Joined Welcome to the Jungle as CMO in 2021 and became Co-CEO in 2024.
Caroline Fischer
(UK Country Manager)Grew her career in commercial, operational and leadership roles in big and small tech companies in London.
People progressing
Patrick joined our Sales team in January 2023 and was promoted to Senior Account Executive one year later. Six months later, he became a Sales Lead managing a small team.
Josie joined as an Ops Analyst and was promoted within a year. Based on her career ambitions, she joined our Marketing team as a Marketing Exec and has since been promoted to Marketing Manager.
People breakdown
11%
16%
9%
64%
Asian
Black or African American
Multiracial / Multiethnic
White
Last updated on 08 October 2024
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Welcome to the Jungle (formerly Otta)
Claudia Gallon (People Partner)
- Though we’re quite early in our journey, our employees are starting to roll out initiatives that help us to better understand and empathise with each other and the world around us. We collect meaningful data in our onboarding survey, conduct privilege awareness workshops as part of employee onboarding, and anonymise tasks during interview processes to eliminate bias. Diverse employees make for an inclusive product.
- We’re committed to a feedback-driven and transparent culture, as we work to make a workplace where everyone feels welcome and all voices are heard. An environment where conversations between socially different people are seen as opportunities to learn, anticipate alternative viewpoints, and generally grow our business.
- We’re continually iterating our product to do better. We collect meaningful diversity data from companies to inform candidates about gender split and we create transparency through sharing salary ranges. We’re thankful for the opportunity to listen to and learn from our candidates.
- Our Employee Resource Groups (ERGs) are integral to fostering a diverse, equitable, and inclusive workplace. Our Women’s Group, LGBTQIA+ Group, Disability Group, and Black Employee Network provide vital support and advocacy, creating spaces for connection, growth, and empowerment. Through these ERGs, we celebrate diversity and ensure every employee can bring their whole self to work.
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