Product Operations Manager, Avantra
More information about location
Automation platform for SAP operations
Be an early applicant
Automation platform for SAP operations
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To eliminate the need for repetitive SAP operations, reduce the cost to serve, and deliver the self-healing enterprise.
Role
Who you are
- Experienced in product ops, program delivery, or product-facing operations in a SaaS environment
- Fluent in product management tooling such as Aha!, Jira, Confluence and skilled at building process without bureaucracy
- Highly structured thinker with a bias for action and strong communication instincts
- Proven ability to manage cross-team delivery and surface issues before they escalate
- Comfortable partnering with PMs, engineering, and design to translate strategic plans into execution
- Understands (or can learn quickly) how SAP ops teams operate and how Avantra fits into that ecosystem
What the job involves
- This role keeps the product team running smoothly
- You’ll make sure roadmaps are structured, delivery is trackable, and the right people know what’s happening — and what’s blocked
- You free up product management to focus on customers and strategy by making execution clear, coordinated, and accountable
- You will help create process that allows the product office to scale to support our growing development team
- Work within the product office to manage Aha! and Jira governance: roadmap structure, tagging, timeline hygiene etc
- Work within the product management team to align Aha! and Jira before, during and after our development cycles to ensure the team has an up-to-date picture of what is happening
- Work with the development pods and documentation writer to ensure that release notes and relevant documentation is published when needed
- Run cross-functional rituals at end of cycle and during the release process and manage status updates, checkpoints, dependency flagging etc. so that the cycle can be closed and the product released
- Work as a bridge between the product office and support teams to make sure our bug resolution process is performing well and our customer feedback is actively maintained and fed into the roadmap discussions
- Partner with PMs to structure and scope initiatives ahead of handoff to engineering
- Maintain shared visibility into roadmap delivery progress and surface risks early
- Create lightweight, repeatable systems for delivery cadence, without introducing process bloat
- Success Measures:
- Consistency and hygiene of Aha! and Jira structures
- Visible improvements in delivery rhythm, release readiness, and execution confidence
- Visible improvements in interaction with the support team and feedback process
- PM and engineering feedback on reduced friction and increased focus on outcomes
- Stakeholder visibility into roadmap status without manual chasing
Our take
Avantra provides software solutions designed for monitoring and automating SAP (systems, applications and products) operations. Its AIOps platform enables hyperautomation, and transforms the management of these operations from reactive to proactive.
By offering features such as real-time observability, strategic workflow automation, and robust self-healing capabilities, Avantra helps reduce operational costs, improve system uptime, and streamline IT management processes.
With a strong international presence, Avantra has become favoured by many large enterprises and Managed Service Providers. Along with recent investments, the company is ready to scale its operations and enhance its platform even more.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 20 days paid vacation
- 1 Avantra wellbeing paid vacation
- 1 charity paid vacation
- Remote/WFH allowance
- Health insurance
- 401k with a company match
Company HQ
Chicago Loop, Chicago, IL
Leadership
John Appleby
(CEO)Joined Avantra in 2019 as CRO before becoming CEO in 2020. Prior to this, they worked at SAP as the Global Head of DDM/HANA COEs. They also worked at Bluefin Solutions in various roles and at Falcon IT as a Director.
Emily Tippins
(CMO)Joined Avantra in 2020 as CMO. Prior to this, they worked in various Senior Marketing roles at SWEAGLE, River, Team River, and Spirax Sarco UK.
Diogo Freire
(CFO)Joined Avantra in 2018 as CFO. They have also served as an Advisor at Collabora for the past 13 years. Prior to this, they were a VP at Sprinklr, CFO/COO at TBG Digital, and a Finance Director at Ethimex.
Bernd Engist
(CTO)Joined Avantra in 2017 as CTO. Prior to this, they were the Head of Development at syslink Operations and Team Lead of SAP Technical Engineering at Roche.
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