Security Analyst, Pointclickcare
CA$72-80k
+ 10% bonus
Healthcare software for smarter care delivery
Job no longer available
Healthcare software for smarter care delivery
1001+ employees
Job no longer available
CA$72-80k
+ 10% bonus
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- Comfortable working alongside agentic AI systems in day-to-day security operations — including triaging alerts, reviewing AI-generated findings, and validating autonomous response actions before or after execution
- Basic understanding of how large language models (LLMs) function, including prompt construction, context management, and interpreting model outputs critically rather than accepting them at face value
- Ability to write simple skills or playbooks that extend agentic security platforms — such as defining investigation steps, enrichment logic, or response actions in structured formats (YAML, JSON, or platform-native DSLs)
- Exposure to MCP (Model Context Protocol) or similar tool-integration frameworks; able to configure or write basic integrations that connect AI agents to external security tools (e.g., SIEMs, ticketing systems, threat intel feeds, EDR platforms)
- Familiarity with security automation concepts — including trigger/condition/action logic, API-based integrations, and basic scripting (Python preferred) to build lightweight connectors or transform data between tools
- Able to recognize when an AI agent's output or behavior is anomalous, incorrect, or requires human escalation — demonstrating sound judgment in human-in-the-loop workflows
- Assist with periodic security audits on current PointClickCare infrastructure, and work with appropriate team(s), such as Security, Corporate Technology, SaaS Operations and other departments to remediate any vulnerabilities found. Participate in security investigations and compliance reviews, as requested by the GRC team
- Ability to work independently, engage leadership as needed, and be proactive in advancing company security posture. Complete other duties as assigned
- Extensive working knowledge of information security and vulnerabilities/threats, security best practices, tools, and techniques, including encryption
- Experience working with Python and PowerShell Experience in managing/administering Linux OS variants, PowerShell, bash/shell scripting, python
What the job involves
- At PointClickCare our mission is simple: to help providers deliver exceptional care
- And that starts with our people
- As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare
- With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives
- We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact
- Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work
- At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change
- Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making
- By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact
- It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey
- The Security Analyst will plan and carry out security measures to protect PointClickCare’s networks, data centers, cloud deployments, endpoints and systems, including Software as a Service environment (Corporate and Product Functions)
- The Information Security Analyst will contribute to enhancement of security operations, cyber defense, and vuln management through automation, tool evaluation, and use of AI solutions. In addition, the Security Analyst will act as lead on specific projects and technologies, assuring effective implementation and management of security tools to continue to improve the security posture of PointClickCare
- Primary point of contact to facilitate with the daily monitoring, assessing and reporting of security incidents from the SIEM platform. Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc
- Proven experience with security software, such as: SIEM, Vulnerability Scanning, Advance Endpoint Protection (Anti-virus/Anti-Malware), Privilege Access Management, Data Loss
- Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams. Work independently, and with the team, to determine new methods of automating existing workflows (e.g., through the use of AI tools, automation frameworks, and workflow management solutions)
- Working technical knowledge of IT technical environments with a strong understanding of IP, TCP/IP, network administration protocols, Access Control methods, WAFs, Firewalls, and virtualized access control solutions (e.g., Network Security Groups)
- Understanding/working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple operating systems
- Assist with ongoing Vulnerability Management program to perform routine vulnerability scans and working closely with SaaS Operations and Corporate Technology teams to coordinate remediation of identified findings
- Assist with the evaluation of security tools and processes in conjunction with Director, Security Operations. Recommend improvements to security tools, configurations, processes and policies. Report monthly security KPIs, change requests, incidents and threats/events
- Provide advice and apply your experience to help tune alerting to reduce false positives
- Actively assist with Security Incident Response process and support security investigations by documenting findings and root causes as and when needed, research and assess new threats and security alerts and determining relevance to company environments and staff
- Work closely with key business groups across the organization to develop and maintain a proactive company-wide security presence
- Act as a technical lead in security related projects/initiatives such as new security solutions to improve the overall security posture of PointClickCare
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched aged care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder & CEO)Dave co-founded PointClickCare in 1997.
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