Junior IT support analyst, Seccl
£27-30k
2-3 days a week in office (Bath, UK)
The embedded investment platform
Be an early applicant
The embedded investment platform
101-200 employees
Be an early applicant
£27-30k
2-3 days a week in office (Bath, UK)
101-200 employees
Company mission
Seccl is the Octopus-owned embedded investment platform that’s helping more people to invest – and invest well.
Role
Who you are
- You’re proficient with Mac and comfortable supporting colleagues in a Mac based environment (essential)
- You have a strong interest in technology, a problem solving mindset and clear, empathetic communication (essential)
- You’re organised, proactive, friendly and confident engaging with people across the business (essential)
- You’re happy to work 2–3 days a week from our Bath office to support colleagues in person (essential)
- You’ve had exposure to Microsoft 365 - Azure AD, Entra, Outlook, SharePoint, OneDrive (desirable)
- You’ve used Jamf or other endpoint management (e.g., Intune) and understand the basics (desirable)
- You’ve used Jira Service Management or similar ticketing systems and/or the Atlassian suite (desirable)
What the job involves
- We’re looking for a Junior IT support analyst to join our TechOps team, reporting to the TechOps manager
- This is a brand-new role, created to help us deliver outstanding IT support to Seccl staff as we continue to scale
- You’ll be joining at an exciting time, as we bring our IT support fully in-house, giving you the chance to be the face of IT for colleagues across the business
- You’ll quickly build hands-on experience with the latest tech
- Acting as the first point of contact for internal IT queries, owning triage and providing first contact resolution where possible
- Meeting first response SLAs and keep colleagues updated on ticket progress through clear, friendly communication
- Supporting the joiner / mover / leaver process, from equipment provisioning and account setup to access changes and deactivation, maintaining an accurate IT asset register
- Keeping endpoints compliant with our security standards (encryption, malware protection, patching, firewall) in a Mac first environment
- Using our ticketing tools (e.g., Jira Service Management) and suggest pragmatic improvements to workflows and automation
- A friendly face for TechOps, especially on busy office days - helping new starters settle in and resolving day-to-day issues quickly
Application process
- Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you
- Our interviews are conversational, so come with questions and be curious
- In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):
- First stage – 45 mins competencies-based interview with the hiring manager and IT support analyst
- Second stage – one-hour technical interview or assessment with the hiring manager and Senior IT support analyst
- We’ll only close this role once we have enough applications for the next stage
Our take
Seccl is an embedded investment platform revolutionising how companies offer investment services. With its API-first technology infrastructure it helps financial professionals and businesses launch and manage investment platforms easily. By simplifying old, clunky processes, Seccl gives firms the tools they need to offer customers a seamless, digital investing experience - whether it's for financial advisers, neobanks, or fast-growing startups.
Since being acquired by Octopus in 2019, Seccl has seen impressive growth. Now supporting over 190,000 investors as well as managing more than £13.4B in funds through its platform. With this, Seccl is well on track to power even more businesses and as it continues to grow, its mission to disrupt the industry with smarter, scalable solutions is only growing in momentum.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible/hybrid working: We don’t prescribe when or how many days you come into the office. It’s what you deliver that’s important
- Events and socials: Twice-yearly all-company offsites, regular team socials and plenty of non-work activities – from gigs to sporting activities – to get stuck into
- Private medical: Access GP and other health and dental appointments work through private medical insurance
- Focus on mental health: Your wellbeing is more important than work. We offer free and confidential access to therapy if you need it
- Long-service award: A month’s fully-paid sabbatical when you’ve worked here for eight years (we’re part of Octopus, after all)
- The usual stuff: 27 days’ holiday (plus religious holidays and your birthday), Cycle2Work scheme and workplace pension
Company values
- Never settle
- Take ownership
- Be generous and candid
Company HQ
Holborn, London, UK
Articles
Leadership
David Ferguson
(CEO)Joined Seccl in 2022 as CEO. Prior to that, they spent 15 years as the CEO of Nucleus Financial Group.
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