Director of AI Acceleration, SpotOn

• Demonstrated experience building and deploying AI-powered workflows in real-world environments
• Technical fluency with LLM platforms, agents, automation/orchestration tools, and lightweight scripting
• Comfort operating independently in ambiguous environments
• Strong collaboration skills with the ability to influence at all levels of the organization

Desirable

• Reports to: Chief Product Officer
• SpotOn is on a mission to help restaurants thrive through next-generation technology. Our mandate goes well beyond payments. It’s the software, resources, and data business owners need to achieve success
• We care deeply about having fun, working hard, and—most importantly—creating a better world for business owners and their staff. SpotOn technologically fuels tens of thousands of restaurants across the U.S., delivering the tools they need to run and grow their businesses with confidence
• SpotOn is seeking a Director of AI Acceleration to increase organizational output by embedding AI into our internal operations
• This is not a research role. It is not an innovation lab experiment. It is a hands-on, high-agency leadership position focused on accelerating execution across Product, Engineering, Operations, Support, Sales, Marketing, and G&A
• Your mandate is simple and measurable:
• Increase throughput across the company by intelligently deploying AI into high-leverage workflows
• You will identify opportunities, rapidly prototype solutions, validate ROI, and operationalize AI-driven systems that meaningfully compress cycle times and improve team effectiveness. Where appropriate, you will define the architecture and rationale for scaling successful pilots into production-grade systems
• This role is ideal for a builder-operator who thrives in ambiguity, moves quickly, and knows how to translate emerging technology into measurable business impact
• Identify High-Impact Opportunities
• Audit workflows across departments to uncover repetitive, high-friction, and high-volume processes
• Quantify impact in terms of time saved, output increased, or decision cycles shortened
• Maintain and prioritize a living AI opportunity roadmap aligned to company goals
• Prototype and Deploy
• Rapidly build functional AI-powered tools and automations using APIs, workflow orchestration platforms, and lightweight scripting
• Launch pilots within days or weeks—not quarters
• Validate ROI and adoption before scaling
• Operationalize for Scale
• Partner with Engineering to productionize successful initiatives
• Define guardrails, governance, data handling standards, and monitoring processes
• Establish clear handoff documentation and architecture plans when deeper investment is justified
• Drive Enablement and Adoption
• Create internal playbooks and best practices for AI usage
• Run workshops and training sessions to elevate AI fluency across teams
• Serve as a cross-functional advisor to leaders seeking to accelerate their functions with AI
• Measure and Report Impact
• Track adoption, cycle time reduction, and measurable throughput improvements
• Report impact to executive leadership
• Sunset low-impact experiments quickly and reallocate focus
• What Success Looks Like
• Within 90 Days:
• Top 10 AI leverage points identified
• Multiple pilots launched
• At least one visible, high-impact workflow accelerated
• Within 6 Months:
• AI embedded in several cross-functional workflows
• Documented improvements in output velocity
• Internal AI enablement framework established
• Within 12 Months:
• Measurable increase in organizational throughput
• AI embedded as a default tool across critical operations
• Clear roadmap for scaling AI capabilities further within SpotOn
• SpotOn’s mission requires velocity. As we continue to scale, increasing output per team member is one of the highest-leverage investments we can make
• This role will help SpotOn operate smarter, faster, and more effectively—ensuring we continue delivering transformative technology to restaurant owners nationwide