Customer Success Engineer, Perplexity AI
Consumer & Pro Subscriber
$150-180k
+ Equity
In office M-W-F
3 days a week in office
Conversational AI-powered search tool
Open for applications
Conversational AI-powered search tool
21-100 employees
Open for applications
$150-180k
+ Equity
In office M-W-F
3 days a week in office
21-100 employees
Company mission
To advance the way people discover and share information.
Role
Who you are
- 5+ years of experience in technical support engineering or software engineering roles, with a focus on application development
- Bachelor’s degree in Computer Science or a related field
- Proven ability to identify technical pain points in both our solutions and our customers’ implementations
Desirable
- Strong track record of building relationships with customers and cross-functional teams to drive performance improvements
- Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success
- Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively
- Experience building prototypes or applications using AI-powered APIs, with a deep understanding of the AI and search technology landscape
- Preference for short, deep-dive projects that involve chasing down problems and understanding diverse use cases
What the job involves
- We are seeking a talented Customer Success Engineer to join our team and collaborate directly with our strategic enterprise accounts. In this role, you will be at the forefront of solving challenging technical problems faced by our customers
- As a key member of our technical troubleshooting team, you will provide expert guidance to both our customers and internal teams on complex issues within our environment
- Your contributions will be vital in building knowledge within the team and driving strategic initiatives for organizational and process improvements
- Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms
- Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI
- Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed
- Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements
- Build strong relationships with customer leaders and operators to ensure the success of their applications
Our take
As artificial intelligence continues to drive changes in both business operations and day-to-day lives, Perplexity AI delivers an intelligent search engine powered by conversational AI, to improve search outcomes and "unlock the power of knowledge" for all.
Reaching impressive heights of 10 million monthly visits, Perplexity's "ask anything" method of search is clearly a popular one. What sets it apart from other search engines is in its answers, which are concise and fully cited, responding to the user query rather than simply providing a place in which they can scroll to find it themselves.
The company has raised substantial funding, with contributions from former execs at companies like OpenAI, Meta, and Quora, demonstrating the interest that it has drummed up in the space. Having doubled its annual recurring revenue between 2023 and 24, this investment will allow Perplexity AI to continue building out its product, and accelerate growth into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2024
$500m
LATE VC
May 2024
$250m
LATE VC
Total funding: $915m
Company benefits
- Equity
- Comprehensive health, dental, and vision insurance for you and your dependents
- 401(k)
- Generous home-office stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Aravind Srinivas
(Co-Founder & CEO)Former Research Scientist at OpenAI, who has interned in Research at Google and Deep Mind. Obtained a PhD in Computer Science from the University of California, Berkeley.
Denis Yarats
(Co-Founder & CTO)PhD Student in AI at NYU. Former AI Research Scientist at Facebook AI Research, and Staff ML Engineer at Quora.
Johnny Ho
(Co-Founder & CSO)Previously a Quantitative Trader at Tower Research Capital, and Engineer at Quora.
Andy Konwinski
(Co-Founder)Co-Founder and Advisor at Databricks. Co-Founder and General Partner at CS Graduate Ventures, and Instructor at the University of California, Berkeley.
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