Operations Representative, sennder
5 days a week in office
Digital freight-forwarder platform
Posted today
Digital freight-forwarder platform
1001+ employees
Posted today
5 days a week in office
1001+ employees
Company mission
To leverage data to create an efficient road freight network by connecting the best shipper experience with a carrier platform that enables trucking companies to run their businesses more profitably with lower emissions.
Role
Who you are
- Strong English communication skills; Dutch is a plus
- Analytical mindset and interest in performance improvement
- Ability to solve problems in a fast-paced environment
- Ownership, initiative, and a solution-oriented approach
- Strong organizational and multitasking skills
- Ability to remain calm under pressure and adapt quickly
- Enjoys working with customers, carriers, and internal stakeholders
- Commercial mindset and interest in carrier partnerships
- Logistics experience or education is a plus, but not required
- We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe
What the job involves
- We are a growing team looking for an Operations Representative to join our Amsterdam office and be part of an international team keen to provide the highest level of service to our largest key customer
- As an Operations Representative you will manage the daily transport operations for a key customer account, acting as the link between customers, carriers, and internal teams
- You'll coordinate transport execution, resolve operational issues, manage customer expectations, and build strong relationships with carrier partners to secure capacity and ensure high service levels
- Act as the daily operational point of contact for the customer, internal teams and carrier partners
- Coordinate communication between the customer, tracking team and carriers to ensure smooth transport execution
- Build and maintain strong relationships with carrier partners
- Align with carriers on available capacity, future planning and operational requirements
- Coordinate transport allocation, offer loads to carriers and support freight price discussions to secure the best operational solution
- Monitor transport KPIs such as on-time delivery, transit times and delivery exceptions
- Investigate the root causes of operational disruptions and implement improvements to enhance delivery performance
- Support the commercial side of carrier management by helping secure capacity and identifying additional carrier opportunities
- Analyse customer and carrier performance and identify practical improvements to increase operational efficiency
- Work closely with internal teams to deliver an excellent customer experience across your portfolio
Our take
The global freight industry is massive, with estimates of its size ranging from $8T to $12T annually. Freight forwarding, the process of organising how and where items will be shipped around the world, and specifically the technology that underpins that work, continues to be a huge area of the logistics market.
Sennder, a digital freight forwarder focused on transporting cargo around Europe, is working towards becoming one of the biggest players in the European market. Sennder's current strategy, following major funding, is to expand rapidly, building upon existing expansions including Cars&Cargo, Uber Freight Europe and Everoad.
Although it's one of the most well-funded of the freight forwarders, Sennder will face direct competition in Europe from the likes of Zencargo, as well as international pressure from international giants such as the US's Flexport. To keep ahead in the market, Sennder has focused on scaling its operations through strategic acquisitions like C.H. Robinson's European unit, expanding its digital capabilities through its proprietary sennOS platform, and strengthening its network density to deliver faster, more sustainable, and cost-efficient logistics across the continent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2022
$63.5m
LATE VC
May 2021
$80m
SERIES D
Total funding: $386.1m
Company HQ
Tiergarten, Berlin, Germany
Leadership
Julius Koehler
(Co-Founder & Managing Director)Julius began their career in logistics, working for the likes of Daimler, Roland Berger and McKinsey. They were also Senior Director of Business Development at WatchMaster.
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