Senior Product Designer, Octave
Provider Experience
$142.6-165k
Salary is dependent on location. + Stock options
More information about location
Specialized therapy, coaching & workshops
Be an early applicant
Specialized therapy, coaching & workshops
501-1000 employees
Be an early applicant
$142.6-165k
Salary is dependent on location. + Stock options
More information about location
501-1000 employees
Company mission
To create a new standard for mental health care that's both accessible to people and sustainable for providers.
Role
Who you are
- 5+ years of professional product design experience for web and/or mobile
- Experience designing for medical providers, healthcare organizations, or other regulated industries is a plus, including experience with one or more of the following:
- Provider apps or portals
- Clinical dashboards or care team tools
- Scheduling and availability systems
- Documentation workflows (notes, forms, assessments)
- Full EHRs or EHR-adjacent tools
- Familiarity with healthcare privacy and compliance constraints (PHI, HIPAA) and how they shape product design
- Track record of shipping end-to-end product work with measurable outcomes
- Experience operating as a senior-level IC: independently driving projects, influencing scope, and raising quality across partners
- Experience partnering closely with clinical operations teams and supporting operational change with product design
- Some experience in service design or systems thinking
- Strong interaction design fundamentals, including workflows, states, edge cases, and constraints
- Proven ability to design complex internal or provider tools, such as dashboards, scheduling, and documentation workflows, a plus
- Comfort working with domain experts (clinical leaders, care ops, compliance) and converting input into actionable product decisions
- High proficiency in Figma (or similar) for designing, prototyping, and maintaining component-based UI; familiarity with AI-assisted prototyping practices that speed exploration and iteration while respecting privacy and quality standards
- Working knowledge of user research methods and when to apply them
- Strong written and verbal communication, including async documentation, executive-ready storytelling to build buy-in, and decision-making in distributed teams
- Comfort working fully remote in a distributed company; consistent follow-through without heavy day-to-day oversight
- Ability to use data and qualitative feedback together to guide iteration and measure impact
- Practical understanding of accessibility expectations for digital products
- Demonstrated ability and experience working in a startup or fast-paced work environment
- Prolonged periods sitting at a desk and working on a computer
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
- Must be able to observe and communicate information on company provided laptop
- Move up to 10 pounds on occasion
What the job involves
- As a Senior Product Designer focused on Provider Experience, you will lead design work for the tools clinicians and clinical operations teams use to deliver that care
- This includes provider-facing workflows such as onboarding, scheduling and availability, caseload management, documentation, dashboards, quality programs, and other system-of-record style experiences
- You will own end-to-end design outcomes for complex, high-impact areas, working closely with Product Management, Engineering, Research, Data, and Clinical stakeholders
- Octave operates as a fully remote business, so you will collaborate closely with cross-functional partners while taking ownership of your work, bringing structure to ambiguous problems, and delivering outcomes that are usable, coherent, accessible, and measurable
- Own provider-facing product areas from problem framing through shipped, measured outcomes
- Translate clinical and operational complexity into clear workflows, information architecture, and interaction patterns
- Partner with Product and Engineering to define scope, success metrics, and iteration plans
- Facilitate working sessions that drive shared understanding and decision-making
- Plan and run research with support from Research, including discovery, concept validation, usability testing, and post-launch feedback loops
- Create user flows, prototypes, and high-fidelity designs with clear rationale and decision logs
- Provide detailed handoff materials and partner with Engineering during build to ensure design quality through launch
- Use and extend the design system to raise quality and consistency across surfaces
- Collaborate with Brand/Creative to ensure provider tools maintain Octave’s brand aesthetic and standards, while prioritizing clarity, trust, and clinical usability
- Mentor other designers through critique, pairing, and practical guidance; contribute to team norms and craft standards
Our take
With roughly 50 million adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.
Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions, with virtual services available in a number of US states. And because of its strong relationship with insurance providers, 96% of Octave clients use insurance, making mental health care more accessible and affordable for a wider range of individuals.
In just a short time, Octave has experienced impressive growth, tripling the number of clients it serves by transitioning its in-person offerings online and launching an exclusive virtual therapy and coaching practice. This continued success is driven by strategic partnerships and an expanding network, with a clear focus on growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2024
$5m
LATE VC
May 2023
$52m
SERIES C
Total funding: $125.3m
Company benefits
- Company-sponsored life insurance
- Disability and AD&D plans
- 401k Retirement
- Medical, dental and vision
- FSA & HSA
- Dependent care and commuter/parking options
- Generous PTO
- Paid parental leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sandeep Acharya
(Founder & CEO)Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.
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