Customer Success Manager, Autodesk

Construction

Salary not provided

Offers discretionary annual cash bonuses and stock or long-term incentive cash grants

Mid level

Remote from Germany, UK

Travel up to 30% on average

3D design, engineering & entertainment software

Job no longer available

3D design, engineering & entertainment software

1001+ employees

B2BDesignVisualisationAutomation

Job no longer available

Salary not provided

Offers discretionary annual cash bonuses and stock or long-term incentive cash grants

Mid level

Remote from Germany, UK

Travel up to 30% on average

1001+ employees

B2BDesignVisualisationAutomation

Company mission

To empower innovators with design and make technology so they can achieve the new possible.

Job

Company

Role

Who you are

You will have at least 3 years' experience in a customer-facing, B2B role ideally in the construction industry (i.e. Project Manager, VDC/BIM Manager, Superintendent, Project Engineer, Site supervisor)
You have worked previously with large/complex Enterprise organisations
You are fluent in English, if you have an additional European language that would great
You have experience in Customer Success, Account Management or a client-facing role
Ideally, you will have knowledge of AEC workflows and awareness of BIM solutions focused on Construction BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions

What the job involves

As a Customer Success Manager within the Autodesk Construction Solutions (ACS) organization, you will be a strategic partner and trusted advisor to your assigned customers, ensuring their desired outcomes are achieved using our technology
You will be the main driver for product adoption, expanding your relationship network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers
Using these plays, you will scale the success of your customers, aligning on business outcomes and present progress during Business Reviews
Additionally, you will be a voice of the customer on product roadmap discussions and the strategic ACS vision for our construction business."
Reporting to the EMEA Manager of Customer Success for Named Accounts, the ACS Customer Success Manager is a strategic partner to your assigned customers
You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole
You will onboard new construction customers and you will seek areas to grow solution adoption, and recommend best practices to increase their post-purchase use
You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunities
You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
You will track account health to identify churn risk and work to eliminate that risk
You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the (ACS) team
You are comfortable proposing and building processes to allow our organization to grow, and collaborate with numerous partners and teams, internally and externally
You will be an ACS promoter while identifying industry positive outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services

Our take

Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.

Over 100 million people use Autodesk software across various industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.

The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. Additionally, a shift to the popular SaaS model positions the company to seek further success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (4)

Company

Company HQ

SoMa, San Francisco, CA

Leadership

Andrew Anagnost

(CEO & President)

Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.

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