Senior Merchant Services Strategy & Operations Manager, DoorDash
$164.5-222.5k
+ equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$164.5-222.5k
+ equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have 8+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous
- You have 3+ years of people management experience
- You have experience leading cross-functional projects and hitting goals
- You are comfortable running analysis and manipulating datasets; SQL experience is strongly preferred
- You always look for ways to improve and want to shape the direction of the company
- You can motivate people at all levels across the organization
- You can translate high-level goals into relevant plans
- You love getting to a low level of detail
What the job involves
- As a Sr. Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow
- This will include developing strategies to increase the quantity and quality of the merchant services we offer, projects to enhance productivity, process redesign, product roadmap and launches, and resource allocation
- You will sit at the intersection of our revenue generation engine and our operations teams
- You will ensure our team is working against the right goals and has the tools needed to achieve them
- You'll work between our sales, partner management, operations, product, and analytics teams to build a delightful experience for our merchants
- You will report to the Head of Merchant Services Strategy and Operations
- Strategize – Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants
- Experiment – Use data-driven insights to run process improvement tests
- Analyze – Build the analytics infrastructure, metrics and tools that power our team's operations and strategy
- Influence – Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
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