Senior Analyst, Wayfair

Global Returns & Incidents Team (Supplier Experience)

Salary not provided

SQL

Tableau

Looker

Excel

Google Sheets

Power BI

Data Studio

Senior and Expert level

Boston

More information about location

A global online homeware marketplace

Job no longer available

A global online homeware marketplace

1001+ employees

B2CRetailLifestyleMarketplaceInterior designFurnitureHome improvementeCommerce

Job no longer available

Salary not provided

SQL

Tableau

Looker

Excel

Google Sheets

Power BI

Data Studio

Senior and Expert level

Boston

More information about location

1001+ employees

B2CRetailLifestyleMarketplaceInterior designFurnitureHome improvementeCommerce

Company mission

To help everyone, anywhere create their feeling of home.

Job

Company

Role

Who you are

Bachelor’s degree in a quantitative field
Expert knowledge of Microsoft Excel/Google Sheets, SQL/GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
Critical and quantitative thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
Team-first attitude with enthusiasm for cross-functional collaboration
Passion for process optimization and transformation - Experience with complex operational, process, and performance improvement projects
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change

What the job involves

We are looking for analytical, action-oriented, and collaborative individuals that can translate business problems to actionable insights and data driven solutions to influence supplier engagement and ultimately improve the customer experience
Successful individuals in this role excel at both qualitative and quantitative analysis while also being adept at communicating their strategic and actionable business proposals upwards and outwards
Create analytics reporting to generate actionable insights to reduce returns and incidents
Stand up KPIs to track progress on initiatives and summarize overtime macro trends in business performance
Manage and partner across multiple stakeholder groups such as supplier account managers, storefront designers, operations experts, and finance teams
Collaborate with Product teams to design and implement supplier reporting in self-service tooling
Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through
Problem solve situations; requiring use of data collection and analysis

Our take

Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.

Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.

With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-14% employee growth in 12 months

Glassdoor (3.1)

Trustpilot (3.8)

Company

Company HQ

Prudential / St. Botolph, Boston, MA

Leadership

Niraj Shah

(Co-Founder & CEO)

Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.

Steven Conine

(Co-Founder)

Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.

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