Senior Outbound Product Manager, ServiceNow

• We're looking for someone with strong go-to-market and product enablement expertise—someone who can create and execute strategies for comprehensive solutions that address the complex needs of both constituents and the agencies that serve them
• 5+ years of experience in Product Management or related fields, ideally with a focus on CRM applications for public sector (federal, state, or local)
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Familiarity with ServiceNow or other enterprise CRM platforms (e.g., Salesforce, Pegasystems, Appian, Microsoft) is a plus
• Experience working directly with government agencies
• Strong understanding of government structures, processes, and operations
• Demonstrated ability to translate technical capabilities into business value and craft compelling product messaging
• Excellent verbal and written communication skills, including experience leading sessions, hosting webinars, and influencing stakeholders across time zones
• Strategic thinker with a systems mindset—someone who enjoys solving complex puzzles
• Action-oriented and hands-on, with a strong drive to succeed in a competitive market
• Strong interpersonal and collaboration skills for working with customers, leadership, cross-functional teams, and external partners

Desirable

• The CRM & Industry Workflow Public Sector Industry Outbound Product Management team is seeking an experienced Product Manager to support the expansion of Public Sector Digital Services (PSDS) into new government mission areas
• PSDS is a robust customer service management solution designed to meet the unique needs of federal, state, and local agencies as they work to fulfill their missions
• Develop high-quality enablement content that communicates the value of product innovations, with a focus on government data models and mission-driven applications
• Gain a deep understanding of customer use cases and success metrics to help shape product roadmaps
• Create best-practice resources, including early product demos, to encourage adoption by customers and partners
• Serve as a trusted advocate for the CRM product vision with industry influencers, strategic partners, and pundits
• Collaborate with government agencies around the world and contribute to meaningful mission outcomes
• Work closely with teams across Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, and go-to-market plans
• Lead cross-functional efforts to achieve shared goals