Director of Product Management, ServiceNow
GTM Transformation Product Leader, Dynamics Customer Relationship Management
$186.6-326.4k
+ Equity (when applicable) + Variable/Incentive compensation
More information about location
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$186.6-326.4k
+ Equity (when applicable) + Variable/Incentive compensation
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 15+ years of experience that includes people and technical program management
- Strong GTM product background with proven track record of delivering, evolving and transforming GTM products
- Strong technical product delivery background in GTM product, MS Dynamics, CRM
- This is a high-impact role that requires a strategic mindset, strong leadership skills, and a proven track record of success in driving product partnerships
- A track record of driving a positive and trust team environment
- Product Management experience and/or Corporate development in SaaS companies
- Knowledge of Sales, Sales Operations, Marketing, Partner & Customer life cycle
- Fanatical about customer success and tenacious at driving long-term customer value
- Highly data-driven with commitment to drive customer engagement towards business outcome and value realization
- Excellent verbal and written communication skills, including the ability to chair sessions and host webinars
- History of managing highly engaged, successful teams
- Ability to thrive in a rapid growth, fast-paced environment
- Excellent communication skills at all levels of an organization and across all functions
- PMP, Six Sigma and/or Agile certifications are a plus
What the job involves
- Lead technical product strategy for the Digital Technology Sales Transformation products, including Dynamics CRM, that sets us up for success as we look to grow to $20B+ in revenue
- Lead technical product execution for strategic initiatives in partnership with digital technology and business organization
- Drive large cross-functional programs that require balancing risks and achieving aggressive deadlines
- Work cross functionally to define a north star vision for CRM and GTM products with strategy of delivery and execution
- Provide critical insights and up-to-date status to our executive team (including our CTO and CDIO) so they can make informed decisions on program prioritization and resource allocations
- Provide direction to employees so they can deliver business outcomes and achieve their career growth objectives
- Communicate product priorities and build consensus
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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