Head of Customer Success, Holocene

Salary not provided

Senior and Expert level

Berlin

More information about location

AI for global trade & logistics

Job no longer available

AI for global trade & logistics

1-20 employees

B2BArtificial IntelligenceLogisticsTradingSupply ChainSaaS

Job no longer available

Salary not provided

Senior and Expert level

Berlin

More information about location

1-20 employees

B2BArtificial IntelligenceLogisticsTradingSupply ChainSaaS

Company mission

To develop an AI model that can replicate human society and predict the supply chain impact of any kind of event or trend - from extreme weather and political unrest to complex consumer behaviors.

Job

Company

Role

Who you are

8–12+ years in Customer Success or post-sale leadership, including direct revenue ownership (renewals + expansions)
Proven experience building or scaling a CS organization in a B2B enterprise SaaS environment
Deep understanding of complex, multi-stakeholder enterprise accounts and long sales/renewal cycles
Strong commercial instincts — data-driven, forecast-accurate, and outcome-oriented
Skilled communicator who builds credibility with executives and customers alike
Fluent in English; German or exposure to Asian Business culture are a plus
Willingness to travel to customers and regional teams as needed

What the job involves

We’re hiring a Head of Customer Success to build and lead our post-sale organization for the B2B Enterprise segment
You’ll design the Customer Success function from scratch — covering Customer Success Management, Implementation, Support, and Key Account Management — and take full ownership of renewals, expansions, and Net Revenue Retention (NRR)
This is a hands-on builder role: you design the process, team, you run it, and you’re accountable for the number
Own NRR, GRR, renewals, and expansion revenue for our enterprise customer base
Design and scale the Customer Success organization — structure, roles, processes, and KPIs
Build the customer journey: onboarding, adoption, value realization, renewal, and expansion
Partner with Sales on account transitions and growth plans while owning the commercial relationship post-sale
Hire, coach, and lead a high-performing team focused on enterprise outcomes and revenue impact
Represent the voice of the customer across Product, Engineering, and Leadership
What Success Looks Like
NRR consistently >110% and renewals are predictable
Enterprise customers see measurable value and expand over time
Customer Success becomes a revenue engine, not a support function

Our take

Holocene is a startup focused on revolutionising trade compliance and logistics. Although it's still in the early stages, the company is already showing great potential by offering solutions that simplify and integrate the complex, ever-changing global trade regulations and policies. Something that can greatly improve the efficiency of logistics and supply chain companies.

It’s encouraging that Holocene was backed and partly incubated by Berlin-based startup company builder BEAM, as well as Beumer Group – a multinational intralogistics systems manufacturer operating in 70 countries.

While the early signs are promising for the startup, the next big steps will be to secure significant funding to scale while expanding its customer base in Germany.

Steph

Company Specialist at Welcome to the Jungle

Company

Company HQ

Kollwitzkiez, Berlin, BE

Leadership

Navneet Lekshminarayanan

(Co-Founder & CEO)

Former Head of Sales at HackerEarth (Recruitment software), and DoSelect (acquired by Naukri.com).

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