Operations Project Manager, Lime
$95-174k
More information about location
Electric bike and scooter rentals
Open for applications
Electric bike and scooter rentals
1001+ employees
Open for applications
$95-174k
More information about location
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- Bachelor’s degree in Marketing, Business, Event Management, or a related field
- 5+ years of experience working for a B2C/DTC organization in event management, field marketing, or related roles, preferably in a fast-paced, consumer-focused environment
- Strong operational and logistics management skills, with experience coordinating complex events and managing multiple stakeholders
- Proven ability to develop and execute global event strategies at scale that drive customer engagement and business results
- Strong interpersonal and communication skills, capable of influencing and collaborating with cross-functional teams and external partners
- Ability to manage multiple projects simultaneously, with strong organizational skills and attention to detail
- A data-driven mindset with experience using metrics to measure success and inform decision-making
What the job involves
- We are seeking a dynamic and results-driven Global Operations - Events Strategy & Planning to spearhead a new function focused on developing and executing scalable strategies to leverage existing events, particularly those with 5,000 to 150,000 attendees, in Lime's 285+ local markets to grow our business
- This role will work closely with our local operations teams to capitalize on existing events in our markets, designing and implementing events that simplify the rider experience, enhance vehicle availability, and boost awareness and utilization
- The ideal candidate has experience in event management, marketing strategy, and operational coordination, and is passionate about developing frameworks and strategies to ensure Lime can seamlessly leverage existing events through improved and more effective operational and marketing tactics
- Event Strategy & Execution: Develop and implement a repeatable and scalable event strategy tailored to local market needs, with the goal of improving pick-up and drop-off experiences, increasing vehicle utilization, and driving rider engagement
- Collaboration with Local Operations: Partner with local operations teams to identify event and venue opportunities, ensure vehicle supply matches demand, and facilitate smooth execution of drop-off and pick-up logistics for events
- Customer Engagement & Activation: Work with the Growth and Marketing teams to leverage communication, promotion, and pricing levers to maximize vehicle utilization, acquire new riders and increase post-event retention. Collaborate with the Design team to build event communications templates and bespoke content and assets
- Event Logistics & Operations: Develop and standardize playbooks to ensure vehicle availability and optimize the logistics of vehicle placement for events of all types and sizes
- Measurement & Reporting: Define KPIs to measure the success of events in terms of vehicle utilization, rider lifetime value, and operational efficiency. Regularly report on event performance, providing insights to guide future strategy
- Scalability & Best Practices: Create playbooks for local operators, outlining best practices and a framework for executing successful events. Incorporate automation opportunities to streamline processes, ensuring strategies can be easily replicated across multiple markets with minimal effort
Application process
- Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company values
- Win together: We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally
- Obsess about our customers: We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them
- Prioritize financial discipline: We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity
- Raise the bar: We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent
- Celebrate our differences: We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves
- Build great teams: We develop top talent because they are foundational to Lime's success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong trams
- See clearly, with optimism: We are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything
- Challenge because we care: We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind
- Boldly commit: We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
People progressing
Joined in 2018 as a Data Analyst Intern before quickly becoming a Data Analyst. They left the company in 2020 but returned in 2021 as a Software Engineer.
Diversity, Equity & Inclusion at Lime
- Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences. They include; lime Able, Parents@lime, Womxn@lime, lime Pride, and more.
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