Deal Desk Finance Analyst, Twilio

• You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated
• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply
• While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
• Self-starter with a “can do” attitude who is comfortable asking questions
• Advanced Excel skills
• High integrity character that aligns with the Twilio Magic

Desirable

• Join the team as our next Deal Desk Analyst
• Twilio is looking for a curious, action-oriented Analyst for the Deal Desk Team who lives the Twilio Magic to support our NAMER Go-to-Market motion
• This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and contribute to non-standard commercial agreements or Order Forms (OF)
• This role will work to appropriately structure the deal to be a ‘Win-Win’ for both the customers and Twilio!
• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales
• Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end
• Utilize spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for our most strategic customers
• Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure
• Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies