Senior Solutions Architect, Cognigy

EMEA

Salary not provided

Python

Java

Node.js

Senior and Expert level

Remote from Germany

More information about location

Enterprise conversational AI platform

Be an early applicant

Enterprise conversational AI platform

201-500 employees

B2BArtificial IntelligenceEnterpriseAnalyticsMachine LearningSaaSAutomationSales

Be an early applicant

Salary not provided

Python

Java

Node.js

Senior and Expert level

Remote from Germany

More information about location

201-500 employees

B2BArtificial IntelligenceEnterpriseAnalyticsMachine LearningSaaSAutomationSales

Company mission

To lead the automation of conversations to make life easier for everyone.

Job

Company

Role

Who you are

Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations
Mastery in Python, Java, Node.js, APIs, SDKs, and cloud-based platforms. Proven experience with Cognigy or equivalent Conversational AI platforms
Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions
Strong capability to align technical solutions with business objectives and deliver measurable outcomes
Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders
Must be fluent in German (minimum C1 level) and English

What the job involves

As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners
Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform
Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients
Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches
Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies
Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success
High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction

Our take

Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.

Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.

The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.1)

Company

Funding (last 2 of 5 rounds)

Jun 2024

$100m

SERIES C

Feb 2022

$15m

SERIES B

Total funding: $167.6m

Company benefits

Virtual stock options plan to top performers
Attractive and performance-oriented salary
Flat hierarchies and the possibility to shape the organization
Flexible working hours and ability to work remotely in the UK

Company HQ

Düsseldorf-Hafen, Düsseldorf, Germany

Leadership

Benjamin Mayr

(Co-Founder & Chief Software Architect)

Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.

Philipp Heltewig

(Co-Founder & CEO)

Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.

Sascha Poggemann

(Co-Founder & COO)

Previously Head of Technical Development at iExergy in Germany.

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