AI Customer Strategy, Regal.ai
$175-250k
+ Equity
More information about location
3 days a week in office ( Manhattan, NY)
AI-powered contact center software
Job no longer available
AI-powered contact center software
101-200 employees
Job no longer available
$175-250k
+ Equity
More information about location
3 days a week in office ( Manhattan, NY)
101-200 employees
Company mission
To reach the right customer with the right message at the right time.
Role
Who you are
- This role is for someone who doesn’t know the meaning of “not my problem.”
- You take end-to-end ownership, step into ambiguity, and do what it takes to move customers forward
- Whether you are a former CS undergrad who went into business or an MBA graduate with technical chops, this is your opportunity to lead from the front
- 6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
- Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
- Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
- Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
- Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
- Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
- Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
What the job involves
- In the AI Customer Strategy role at Regal, you’ll lead customer launches and manage a team of Forward Deployed Engineers responsible for bringing our AI Agents to life in production
- You’ll lead customer launches and manage a team of Forward Deployed Engineers responsible for bringing our AI Agents to life in production
- You’ll own the overall customer strategy, align stakeholders, shape execution plans, and ensure every customer achieves measurable impact within their first two weeks
- In this role, you’ll define how Regal partners with customers to operationalize AI
- You’ll build repeatable playbooks, refine our launch methodology, and help scale a world-class customer strategy organization. You’re equal parts trusted advisor to customers and an internal leader to your team
- It’s a unique opportunity to work with founders at the forefront of AI innovation and shape the future of AI-powered communication
- Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
- Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
- Define success metrics and ensure every AI Agent drives measurable business outcomes
- Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
- Define and continuously refine Regal’s playbook for implementation excellence
- Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
- Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
Our take
Regal provides AI-driven contact centre software that delivers personalised, high-touch interactions at scale. Unlike traditional systems that rely on impersonal automation, Regal's AI Agents tailor conversations to individual needs.
The platform features 24/7 availability, infinite voice concurrency and integrations with over 40 systems. This allows businesses to scale while providing them with peace of mind. This blend of automation and personalisation means users can improve operational efficiency and keep customer interactions both cost-effective and human-like.
Backed by significant funding and driving engagement for big-name clients like Google and Harvard (through Podium Education), Regal is raring to expand in order to solidify its position as a leader in the next-gen customer service space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- Happy hours, team outings, & annual off-sites!
- Pre-tax commuter benefits
- Complete laptop workstation
Company HQ
Civic Center, New York, NY
Leadership
Alex Levin
(Co-Founder & CEO)Previously they worked as an SVP of Growth at Angi and Handy HQ. Prior to that, they were a Director of Global Sales and Marketing at Titan Steel Corporation.
Rebecca Greene
(Co-Founder & CTO)Previously the CPO at Handy HQ, as well as a Senior Product Manager at Amazon and an Associate at Booz & Company.
Salary benchmarks
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