Director of Production Operations, KORT payments
Omnichannel payments platform
Be an early applicant
Omnichannel payments platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To help businesses connect and transact effortlessly.
Role
Who you are
- 10+ years in production operations, SRE, or platform engineering
- 5+ years in leadership roles managing technical operations teams
- Has experience operating in or built high-scale, highly reliable production environments, and can clearly articulate what differentiates average from elite operations
- Proven experience operating high-availability, mission-critical systems
- Deep expertise in AWS (core services, architecture, operations), SRE and DevOps practices and Monitoring and observability
- Strong experience with Incident management and ITIL practices, Infrastructure as Code (Terraform, CloudFormation) and Database operations (SQL Server, cloud-managed DBs)
- Has experience driving organizational change, not just technical execution
- Excellent cross-functional communication and collaboration with technology teams, business stakeholders and customers
Desirable
- Experience in payments / fintech environments
- Experience managing third-party cloud or managed service providers
- Familiarity with PCI-DSS, SOC2, and regulated environments
- Familiarity with hybrid cloud/on-prem modernization and FinOps and cost optimization strategies
What the job involves
- As a Director of Production Operations, you will lead and operationalize our entire production environment across AWS cloud platforms and colocation hosted systems. This is a foundational leadership role accountable for the end-to-end reliability, scalability, performance, and uptime of all production systems
- We expect the Director to bring together and lead Site Reliability Engineering (SRE), DevOps, CloudOps, Security, and Database Administration (DBA) functions into a unified production operations organization, while also owning key external partner relationships, including managed cloud operations and cybersecurity
- This leader will operate at the intersection of platform engineering, reliability strategy, incident management, and IT service management (ITSM/ISM)—driving a mature, scalable, and audit-ready operational model aligned with KORT’s regulatory obligations (PCI, SOC2)
- Production platform ownership
- Operational leadership (SRE, DevOps, DBA)
- Incident management & service reliability
- Observability, monitoring & performance engineering
- Cloud & infrastructure strategy (AWS + Hybrid)
- Vendor & partner Management
- Security & compliance collaboration
- IT Service Management (ISM) evolution
- Vision & leadership in production engineering excellence
Our take
For eCommerce businesses, processing payments can become a complex undertaking, as they want to offer customers a range of secure methods to pay. KORT Payments serves these businesses with an omnichannel payments platform so that they can process all sorts of transactions easily and safely.
KORT's full-stack platform handles all parts of the payments process, including compliance and risk management. In this way, clients are free to concentrate on running their businesses rather than worrying about payments.
Although it is a competitive space to operate in, it is also vast, meaning there is ample opportunity for KORT Payments to grow. Boasting a team with upwards of 200 years collective experience in the space, the company certainly has the expertise to thrive into the future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 8 rounds)
May 2015
$13m
SERIES A
Nov 2014
$1.1m
CONVERTIBLE
Total funding: $21.5m
Company benefits
- Health, dental, and vision plans
- Flexible work environment
- Events from team-building activities to company-wide celebrations
- Ongoing learning & development opportunities
- Dynamic environment where your contributions are valued
Company HQ
Grange Park, Toronto, ON
Leadership
Joel Leonoff
(Chair of the Board)Over 30 years of experience building and managing rapid growth technology companies. Co-founded Paysafe, which was sold in 2017, and was also the COO of Party Gaming.
Danny Chazonoff
(President & COO)Over 40 years of experience in fintech and technology led organizations. Co-founded and held various executive roles within Paysafe, and is currently COO at Revo Video.
Salary benchmarks
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