Onboarding Manager, eBay
Fixed Term Contract
Leading online marketplace
Job no longer available
Leading online marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- 2-4+ years in onboarding, account management, customer success, or seller enablement roles
- Comfortable with tools, integrations, and tech workflows - able to guide sellers and resolve setup or operational issues
- Shown experience supporting and scaling seller or customer programs from onboarding through account growth
- Data-driven approach with strong analytical skills and a focus on process optimization
- Background in e-commerce, marketplaces, or project-based environments
- Excellent communication and relationship-building skills
- Proficient in both French and English language (written and oral)
- Support sellers in achieving long-term success and help shape eBay’s seller experience
What the job involves
- We are seeking a proactive and dynamic Onboarding Manager (12-month Fixed Term Contract) to guide new professional sellers on the platform through their initial setup and training as well as throughout their continued journey on eBay.
- You will act as a trusted advisor, helping sellers launch successfully and grow sustainably by providing strategic support, resolving issues, and aligning their needs with internal improvements.
- This is a cross-functional role with impact across onboarding, account success, and performance enablement
- Lead new sellers through the full onboarding process, including setup, training, and launch readiness
- Serve as the primary point of contact and account owner for the first 6 months and beyond, ensuring continued growth, engagement, and happiness
- Accompany sellers through key moments in their lifecycle, supporting performance, troubleshooting issues, and finding opportunities
- Be a subject matter authority (SME) on platform tools, workflows, integrations, and problem resolution
- Collaborate with internal teams (product, support, operations) to advocate for seller needs and improve their overall experience
- Track key performance indicators and implement scalable, data-driven improvements to streamline onboarding and post-onboarding support
- Develop onboarding and account success resources, guides, and processes to ensure consistency and impact
- Gather seller feedback and insights to help evolve strategies and inform product or operational improvements
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
Salary benchmarks
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