Customer Success Manager, Chime
$86-107k
+ Equity + Bonus
5 days a week in office
Mobile banking for the everyday person
Job no longer available
Mobile banking for the everyday person
1001+ employees
Job no longer available
$86-107k
+ Equity + Bonus
5 days a week in office
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar position
- Strong interpersonal skills with the ability to build rapport and trust with clients
- Excellent communication and presentation skills, both written and verbal
- Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
- Analytical mindset with the ability to interpret data and trends
- Experience working in a cross-functional team environment
- Familiarity with CRM software and customer success tools is a plus
- Bachelor’s degree
What the job involves
- We are seeking a dedicated and experienced Customer Success Manager to join our dynamic team
- In this role, you will play a crucial part in ensuring the success and satisfaction of our valued clients
- Your primary responsibilities will include client retention, satisfaction, onboarding, and maintaining strong relationships across our client base
- You will work closely with various teams within the company to deliver exceptional service and support
- Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and comprehensive understanding of our products and services
- Client Engagement: Proactively engage with clients to understand their needs, address concerns, and ensure ongoing satisfaction and retention
- Benefit Communication: Create and deploy an intensive benefit communication plan to drive program enrollment
- Metrics Monitoring: Monitor client enrollment and engagement metrics, providing regular reports to internal and external stakeholders, while identifying opportunities for improvement
- Relationship Management: Own and nurture relationships with assigned clients, acting as their main point of contact and advocate within the company
- Cross-Functional Collaboration: Work closely with sales, operations, marketing, and product teams to address client needs, escalate issues when necessary, and advocate for product enhancements based on client feedback
Our take
Chime is part of the growing realm of fintech banks and providers, emphasising straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meagre interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $11.6B since its 2025 IPO. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base. That being said, Chime's IPO, rare in a financially uncertain period, proves that it has shifted from challenger to major player.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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