Senior Market Manager, Airbnb
Benelux
Some travel required
Community marketplace for holiday accomodation
Open for applications
Community marketplace for holiday accomodation
1001+ employees
Open for applications
Some travel required
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- At least 6+ years experience in account management, partner support and/or sales
- Preferably 2+ years experience in hospitality/travel industry
- Fluency in French, English and Dutch is required; trilingual
- Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 4 to 6 weeks
- Proven track record of being able to effectively work a lead pipeline and/or a book of business
- Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
- Strong time management and prioritization skills
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
- Proven experience working cross-functionally
- Charismatic self-starter who is resourceful and self-sufficient
What the job involves
- As a Senior / Market Manager, you will be responsible for the growth of a book of business in your assigned territory - Belgium and the Netherlands - by managing professional host accounts and supply acquisition of high quality inventory
- You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert
- As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management
- You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions
- Build and manage professional host account relationships in Belgium and the Netherlands to exceed quarterly and annual sales goals
- Prospect and onboard high-quality supply in your assigned region
- Conduct regular optimization calls and business reviews with clients
- Develop strong, long-lasting partnerships
- Provide exceptional support to professional hosts, occasionally traveling to the market for in-person assistance
- Gain deep knowledge of your assigned markets and serve as the go-to source for local trends and dynamics
- Analyze data and apply insights to identify and act on strategic opportunities that drive sales growth
- Maintain a baseline understanding of software integrations to provide effective client support
- Collaborate cross-functionally with public policy, legal, communication, and customer support teams to ensure long-term success
- Apply an entrepreneurial mindset to design, develop, and execute tailored engagement initiatives
- Support host community programs, fostering growth and engagement within Airbnb's network
- Represent Airbnb in external meetings with professional hosts
- Educate clients on significant product updates and relay feedback to internal stakeholders
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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