Vice President of Communications, Cleo
+ Equity
More information about location
AI personal finance assistant
Be an early applicant
AI personal finance assistant
201-500 employees
Be an early applicant
+ Equity
More information about location
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- We are looking for a proactive, creative, and strategic thinker and doer with a proven track record of supporting organizations in all aspects of communication, including: executive communications, public relations, and media relations in both the consumer and investor space
- The successful candidate is a team player with a can-do attitude and the ability to proactively “connect the dots”, and deliver effective communications strategies and outcomes in a fast-paced environment
- We’re looking for someone who can manage high-stakes projects and think big picture but also roll up their sleeves to get the job done
- Strong writing skills are a given, as well as executive presence with a keen understanding of the technology industry (preferably in AI and/or Fintech)
- 15+ years of leadership experience in corporate communications - including public relations (consumer and investor audiences) media relations and executive communications in the tech industry. Preferably in AI and/or Fintech
- Strategic Thinker: Ability to develop, plan, and execute strategic communications initiatives that align with broader company objectives
- Brand Storyteller: Proficient in creating narratives that resonate with customers, partners, and internal stakeholders and enhance brand perception
- Proven leader with the ability to communicate, delegate, org design, and develop direct reports; Minimum of 7 years in people management
- Analytically-minded expert in analyzing PR metrics, media coverage, and sentiment, with the ability to leverage insights to drive improvements
- Digital and Social Media Savvy: In-depth understanding of digital and social media trends and tools, with experience integrating them into PR strategies
- Demonstrated experience presenting to and interacting with press, executive leaders, board members, customers, and a wide variety of internal and external stakeholders
- Excellent writing and editing skills, including the ability to write about complex topics, such as AI, in a simple, easy to understand way
- The ability to manage multiple projects at once while delivering high quality work, adhering to standards and meeting deadlines
- Strong team ethic and collaborative work style; but must be able to work independently, assume responsibility and be accountable
What the job involves
- As our VP of Comms, you’ll set the strategic direction of Cleo’s communications efforts in line with our business goals, company vision, and brand
- Develop and implement a comprehensive PR and communications strategy aligned with Cleo’s brand vision and business objectives
- Craft compelling company narratives for both consumer and investor audiences
- Lead an internal team and external partners in their efforts to pitch top-tier media outlets, journalists, and industry influencers
- Oversee the planning and execution of media campaigns, product launches, and corporate announcements, ensuring consistent messaging across all channels
- Identify, advise on, and execute high-visibility executive speaking opportunities aligned with the business priorities
- Collaborate with cross-functional teams (Marketing, Product, R&D) to ensure alignment in messaging, campaigns, and timelines
- Manage communications budget, optimizing value and results from agency relationships as well as the internal team by setting ambitious KPIs
- Analyze and report back on media coverage, audience reach, and sentiment, and adjust strategies to ensure impactful results
- Stay informed on industry trends and competitor activities to adapt and evolve Cleo’s communications approach
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% female employees
24% employee growth in 12 months
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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