Account Director, CaptivateIQ

• 8+ years total experience in Account Management or Sales within a SaaS or technology company
• Farming vs. Hunting — looking for a farmer vs. a pure hunter
• 3+ years specifically in enterprise customer-facing roles (expansion, upsell, cross-sell, or strategic account management), enterprise defined as organizations with 2,000+ employees
• Must have direct, sustained enterprise segment experience — not tangential or incidental enterprise exposure within a mid-market motion
• Demonstrated understanding of enterprise account complexity: regional, subsidiary, and business unit dynamics; navigating and expanding across multiple distinct stakeholder groups simultaneously
• Strong track record of self-prospecting within customer accounts — proactively mapping and engaging stakeholders who do not already exist in CRM/account maps; does not rely on CSMs or primary relationship holders to make introductions or pave the way
• Skilled at multi-threading across procurement, legal, IT, and executive stakeholders — has navigated complex buying processes with multiple approval layers
• Deep enterprise account planning experience: research, opportunity mapping, risk tracking, time/effort prioritization, executive relationship development, regional event creation, willingness to travel regularly to establish and cultivate new stakeholder relationships
• Arrives with an established enterprise expansion playbook — knows how to structure territory plans, account plans, and expansion plays without waiting for leadership to define the motion for them
• Demonstrated ability to execute multi-product cross-sell — experience expanding beyond an initial product footprint into adjacent products (e.g., selling a second module, product line, or use case into an existing account)
• Demonstrated ability to be both a strong self-starter AND a genuine team partner — can drive progress independently while reading and amplifying signals from CSMs and other account team members
• Comfortable managing and directing a BDR resource: setting shared target lists, reviewing outreach, and holding a weekly working rhythm without micromanaging

Desirable

• Following the successful first AD hire last year, CaptivateIQ is expanding its enterprise expansion function. The second AD hire reflects growing conviction in the model and an expanding enterprise book of business that warrants dedicated capacity
• This hire is not a repeat of the first — we are raising the bar for enterprise pedigree and self-sufficiency. We are specifically looking for someone who arrives with an established enterprise playbook and can contribute immediately to building out the function's best practices
• The vision for the role is to establish a world-class enterprise expansion function, with ADs who collectively own the growth motion across CaptivateIQ's highest-potential accounts, operate with deep account planning discipline, self-generate pipeline through proactive multi-threading, run structured cross-sell plays for Sales Planning and Catalyst AI, and help build the company's enterprise expansion playbooks for the long term. ADs now operate as part of a coordinated motion that includes a BDR and an AI SDR — the new hire must be able to lead and leverage this team structure from day one, not just execute independently