Technical Solutions Associate, Persona
$95-110k
Offers equity
More information about location
3+ days a week in office (Downtown San Francisco, CA)
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
201-500 employees
Be an early applicant
$95-110k
Offers equity
More information about location
3+ days a week in office (Downtown San Francisco, CA)
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- If you’re excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you
- Someone with 1-3 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer, etc) looking to build lasting relationships with customers
- Someone curious to learn the ins and outs of a highly technical product
- Someone looking to level up their career alongside some of the brightest minds in the industry
- Experience: You have 1–3 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer)
- Curiosity: You have a passion for learning and embracing new challenges
- Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
- Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
- Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences
- A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
What the job involves
- Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers
- As a Technical Solutions Associate, you’ll have the opportunity to leverage your technical background to address complex business and technical challenges
- In this role, you’ll develop both business and customer-facing acumen while working directly with team members to deliver impactful solutions
- Beyond providing day-to-day support, you’ll work closely with product and engineering teams, acting as a vital bridge between technical and customer-facing functions
- Technical challenges: You’ll learn how to own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment for our customers ranging from startups to Fortune 10 companies
- Dynamic business exposure: You will be exposed to various facets of our growing business. You will collaborate with teams across the organization, including Product, Engineering, and Sales, gaining a broad understanding of how different functions work together
- Business growth partnerships: You will partner with members of our Post-Sales & Sales teams to help solve problems and drive business results. You’ll understand how to prioritize features and solutions that will help us win new business from startups to Fortune 10 companies
- Impactful contributions: You will become an expert in Persona’s platform products and future offerings, and directly inform Persona’s product roadmap and go-to-market strategy. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices
- Mentorship and growth: You will receive 1:1 mentorship directly from a member of our post-sales/sales team, allowing you to learn from seasoned professionals and develop the skills needed for a successful career in the tech industry
- Professional development: You’ll build relationships with Persona’s executives, who are former Square, Dropbox, and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for career advancement across teams
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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